Missing trophies after removing them

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****** Please make sure you fill out the following information before submitting a report ******

  • What is your character name in New World: LateMC
  • What server/world did you experience your issue on: Olympus
  • Describe the issue you are experiencing: After changing trophies, the old one is now missing.
  • Is this a bug? (If this is an exploit, please dm Aenwyn or Luxendra) Yes
  • (if a bug) How did the issue effect your gameplay: Lost a major harvesting and major loot luck trophy
  • (if a bug) Were you able to recover from the issue: not affecting game play, but expensive to lose a major trophy 2x now.
  • (if a bug) Please include a screenshot or video of the issue that you have experienced:
  • What are the steps to reproduce the issue as you experienced: this is the second time it happened, the first time I thought I just lost it.
  • When did this happen? (Date and Relative time; please include your timezone) 10/11/2022 at around 3pm CST.
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Check your bank that your house is located in , when removed they go straight into your bank NOT your inventory.

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Hello @LateMC,

Welcome to the New World forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

As @simplistik mention usually the trophies are send straight to your bank, in case you have checked and you still can’t found them then I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.

Please make sure to add the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:

DxDiag report:

  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.

GameLogs:

  • Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\

If you need further assistance in any other issue please don’t hesitate in reaching us again!

Cheers!

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