Motion-blur like effect - how to remove it?

Game Support English Support
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Whenever I move, or even rotate the camera, all the in-game images (character, terrain, buildings, etc.) become blurry. As you can imagine, this makes it really difficult to play without eye strain, headaches, etc. I’ve researched but can’t find any fixes for it that have helped me, so I turn to the ever-wise forum dwellers for help! :slight_smile:

What I’ve done already to try to fix it:

  • Reinstalled the game multiple times
  • Turned off “Screen Shake” setting
  • Turned vSync on and off
  • Changed graphical settings
  • Capped FPS to 60
  • Updated graphics drivers

System specs are:

Windows 10 Home 64-bit (10.0, Build 19044) (19041.vb_release.191206-1406)
Intel(R) Core™ i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
Memory: 16384MB RAM
SSD storage
NVIDIA GeForce GTX 1060 6GB
1920 x 1080 resolution
60Hz refresh on monitor (sucks, I know, but works for all my other MMORPG games)

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Hey there @NickFury23, welcome back to the New World forums!

Sorry to knowe you’re having issues with the game.

Here’s some additional troubleshooting you can try: Troubleshooting Frame Rate and Performance Issues - Support | Amazon Games.

If the issue persists, contact us via live chat so our colleagues can escalate it and further investigate.

I hope this helps, let me know if anything else.

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Thank you! I’ll review the article and then contact live chat if it doesn’t help.

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So nothing helpful in those docs, and live support has no idea what to do…guess I’ll uninstall and find something else to play, and come back in 6 months or so to see if things are better.

5

Hi again @NickFury23.

I understand that in this case, can you please tell the agent you are talking to; that you have already tried all the troubleshooting, please copy and paste this link from the forums. They may need to create an investigation in your case.

Sadly we don’t have the possibility to create the investigation from our end, in order to share this you will need to reach the live chat Here to add those details to the agent you are talking to.

Keep in mind that investigations can last more than 2 days.

If you wish to provide any feedback you can do so here:

Game Feedback - New World Forums

If you need further assistance in any other issue; please don’t hesitate in reaching us again!

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