Mutation 9 Bronze Due to Lag Detected

[eddybank]

This is the most disappointing event that could happen during a mutation run. It happened 3 times now ruining our team’s ability to get to M10.

1. M7
2. M7 again
3. M9, en route to gold; we start Cylla at 16 minutes in with 1 respawn.

• This occurred twice. Here is a picture after being DCED a second time.
• https://steamuserimages-a.akamaihd.net/ugc/1836907937720300518/0B5EE9031424B4D005B260410E40EC80D176BCB5/?imw=5000&imh=5000&ima=fit&impolicy=Letterbox&imcolor=%23000000&letterbox=false

This issue coupled with the inability to progress with a Silver made us do M7 3 times in order to get gold. There needs to be fixes on the server’s end and these orbs need to be returned because it is very demoralizing not being able to progress especially when limited to 15 orbs per 5 man team.

[TR4M0NT1N4]

AGS needs to disable ALL things thats incomplete and with bugs and stick with the basic or the game Will continues losing players … Then bye bye AGS Studios

[Zweihander]

Hello @eddybank I’m sorry for issue caused by the Lag Detected message you have being experiencing.

About your lost orbs, as in order for our team to be able to check on that, they’ll need to identify your account, please contact AGS Customer Support, also please keep handy the following information:

1.In-game logs.

You can find them by:

Press Windows+R on the keyboard, type %localappdata% and press enter.

Open the most recent file from this folder: AGS/New World/LogBackups.

Thank you for your patience and understanding.

[eddybank]

@Zweihander I did not lose any orbs, rather the runs were made useless. Each time we got lag detected it resulted in the run becoming silver or even worse for the case of our M9 because it occurred twice on Cylla.

Even when you would get silver, the next mutation level would still not unlock, so the two silver M7’s resulted in doing it again in order to get gold.