I mean does anyone else find his approach I’m the emails suspicious???
This listing of activities and blah blah blah just does not sound to me like what a person who did nothing wrong would say.
Think about it…if you received this ban what would you write in your appeal if you didn’t do anything wrong?
Dear Amazon.,
I have not cheated. Please remove this ban ASAP so I can get back to the game.
Next would be dear Amazon. You’re pissing me off now. I paid for the game just like everyone else and have done nothing wrong. Unban my account immediately.
What I would not say is -well I participated in wars and moved some coal and blah blah blah.
Did you read the post ? I did clearly stated that I didn’t hack or cheat. When accused of something you didn’t do it’s hard to defend yourself. And after multiple days of no answers or clarity on the issue I did in fact read a lot of post from other people and whatever is getting them banned and I was advised by one of the customer support to list the activities I did that day. That is one of the standard things they will ask you to do. Maybe I should have made that more clear. You also mentioned that I wasn’t acting entitled enough on my emails to support. Well that’s because I’m not. I’ve worked in customer support and deal with customers a lot. It never helps talking to us the way you just advised I should have done. I can assure you that I wouldn’t go out of my way to help you if you wrote me an email like that. We got to treat people with respect and empathy not act entitled even if we paid for the game. But I see your point. Thanks for joining the discussion. Cheers!
i didnt spend any second reading the main post. i came here just to ask you to keep crying on emails, not on forums, this will enforce others cheaters to do the same and won’t flood the boards with unnecessary threads.
I see your point, but I can’t fully agree with your arguments:
I disagree that leaving market open is “utterly foolish” - remember where conversation started - having GOOD tracking and knowing where things are - if you have GOOD tracking, then you can use automation to monitor particular activity, so you can respond to anomalous activities - it is actually good, because you can catch more cheaters
I would say they are supposed to track things happening in realtime - game should be generating enough metadata and with Amazon boasting how much data driven they are should have technology in place to track KNOWN malicious behaviours. I would also highlight that people developing the code and handling runtime are probably different people - so not a topic of moving developers anywhere
Thing is that closing TP is not solving anything - people duped before, they shut down TP, next exploit emerged, they shut down TP - as noted this “shut down” happens well after people started exploiting the issue
I think we are only getting one side of the story as well. I almost tldr’d it but you basically admit to abusing a broken respawn timer. Im thinking you know why you were banned and you were just trying to play again sooner. Take the ban be thankful you didnt get perma’d.
huh your comparing Iron to trophies? my example is fish because your taking a 30-60k range item and droppign it to the 5-10k range compared to iron which in most cases range any where from .11-1gold this is just an example of you trying to rationalize a obvious attempt at buying something that was dupped.
no, right and wrong are very concrete values. what the dev’s are stating is that they understand GREY which in turn your values of iron would fall under grey. You purchase iron at a lower value assuming that its just selling for cheaper but in fact its duped. The misunderstanding is easy to make because in fact iron can sell for cheap based on locations. Where as the value of a 60k trophy losing 40-50k of its value on a server with 2000 players even if every single one of them did weavers fen chest run that would marrit the possibility of getting possibly with 30% luck 1-2 legendary trophy pieces. You still need to get the purple value from my understanding (not sure) in order to make the top tier. simply based off of its rarity alone the likely hood of a increase of the highest tier trophy being 50-60 on the auction house would be very much impossible. Also most people can own multiple homes so you would assume they had put the 3 max trophies in there houses and then SHARED them with the 100 people in there company for a total of 300 trophies BEFORE then crashing the market with what you would not consider in your mind a “Weird” amount of low priced trophies.
My point here is if you read the statement they call out bad actors. This is bad acting, but the good thing is that scenario is one that does not apply to this particular thread so ill simply say, that is what the appeal process is for. I am sure he played the game long enough to get his 40 dollars worth and there are lots of other games he can play. I am sure he wont lose anymore sleep if he knows in his heart he was banned for the wrong reasons.
Ok. But my point still stands, swap iron for star metal in bulk and we can start taking about higher values. It’s still flipping, it’s still accepted.
The value is not what’s at stake here.
I respect your opinion but we have different views. For me exploit requires a specific action/chain of actions outside the normal playstyle to provoke an unintended beneficial effect.
Killing a mob and noticing it spawns faster when you head east or west doesn’t fit the bill.
Duping items using lag inducing programs fits the bill perfectly. It’s an obvious exploit.
If you did bother to read the post, you would actually notice his ban was already lifted (or supposed to be yesterday). You would also notice the crap answers from customer service are not something you would expect when you seek help.
And I think that would be an acceptable response from Customer Service instead of the crap he was given. All I can wish to trolls like you is to have to deal with what he did. Good luck.
Wow if only there was some abhorrently simple means by which players could know how they fucked up, we wouldn’t have this thread in the first place
This entire thing, the entire whole-ass discussion only exists because CS literally never tells anyone why they’re banned. It’s tremendously stupid and frankly, at this point, they deserve to have it bite them hard in the ass.
Why? What are they hiding? Exploiters already have entire communities (plural) within streaming sites and discords. Bugs are all well-documented ahead of time, apparently moreso by the players than the devs have ever accomplished. Bots are still going so whatever camouflage they’re attempting there has failed wonderfully.
So it’s really almost spiteful to not tell players why they’re banned but also how the fuck can anyone truly be said to be avoiding bans if they’re never told what parts of their behavior get them banned and why?
Hi there! Ola! If you would have read the topic you would have understood that 1) I am not “crying” about a my ban. I am “crying” about the lack of good customer support. 2) My ban has been lifted. (7 days have passed, I could come back to the game at this point but I choose not to for the time being) 3) Calling this thread or any other unnecessary is basicly saying this game and this customer support has no hope of being better. The same way you have the right to tell a poster you didn’t read the post and then proceed to share your opinion on something you didn’t read, me and many others have the right to share our opinions (ofc to the extent Amazon lets us, this is their site). You also have the option of not commenting on a post if you don’t feel interested in the topic. I hope you find a more positive way of intereacting with others. Cheers!
A friend of mine (BoondockZ) received a permanent ban for something, we have no idea what, while another friend (Hikki Z), our governor, received a ban as well, no idea if it’s permanent yet. Thank you for posting this. It really sucks to be on the other side of the ban hammer and not getting a reason why, when the dupers, bots and hackers flooded the market with duped items and we simply purchase the items, or traded with one, not knowing the authenticity of the items. How could we? Not saying this is why the ban took place, but the broken parts of the game and the moderation of bans are ridiculous. Hope all goes well for you, sir.
Not sure how you managed to misread my post, if that was my fault, I apologise but the rest of your post just comes across as a bitter ex-CS:
‘…That’s CS, inconsistent, full of promises, and lies or secrecy…’
‘…Consumers like you…’ - you have no idea who or even what I am, you really shouldn’t be so quick to assume you do, where you taught this in your CS role? I’m sorry you had such a torrid time in CS that’s left you so jaded, I blame your leadership and or mentor.
Pretty sure I didn’t mention consistency but since you bring it up - I think our definition of consistent is different, to me consistency is engaging in a behaviour in a measurable similar way or aspect. It doesn’t mean 100% exactly repeatable. Metrics are there (when done correctly) to encourage such behaviour and yes I expect and demand it. It is not the biggest joke at all, this is what good customer service is based on.
In no way, shape or form is my post ‘…entire response based on your friends (sic) experience with CS…’
I was attempting to point out that the CS had looked at something (logs probably) and revoked his ban. It’s possible that the CS just thought ‘…awww it’s a shame, he’s upset, let’s unban him’ but I doubt it.
spoiler alert: 31 years in customer service, 9 in supervisory, 11 in higher management in one of the highest rated CSATs in the IT industry - that’s driven by good, motivated CSRs, procedures and consistence. Your comments disparage CSRs everywhere, the good and the not so good, shame.
