chola mais!
My favorite part is how your entire response is based on your friends experience with CS. Like somehow your friends experience is the standard for how all of them would be.
From my ten plus years in CS, including at Amazon, I can say with certainty that expecting consistency is the biggest joke I’ve heard all day. If consistency happened consistently there wouldn’t be CS metrics.
This next part is NOT related to Amazon specifically.
Ever take a call where a CS promised the moon just to get them off? Then the next one promised to confirm it just to get to lunch, then the next one hung up because they didn’t want to deal with it? That’s CS, inconsistent, full of promises, and lies or secrecy.
Consumers, like you, give us CS workers a great review and we appreciate it, but we wade through a lot of BS from others we work with to correct it.
In this industry the more you actually care, the sooner you lose your job.
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“We can’t share any further information about our decision, and we won’t reply to further emails about this issue”
This right here pushes me away from the game more than anything.
It could be normal and acceptable, if there would be an actually functional system in place and people would provided proper reason and justification.
For example, if you ban a duper, and provide proper proof about their deeds, by all means screw them, and treat them like garbage they are.
But when you ban people either completely randomly or give an automated bans because ofass reports, and don’t provide any acceptable proof, data or justification and say this thing, screw you!
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You missed my point. The point of this discussion isn’t if the ban was justified or not. As not me or Amazon are providing any proof of what actually happened. We can only assume. I can share my experience and you can choose to believe me or not. But again, not the point. I’m just trying to showcase the customer support. Which is lacking. Cheers! Thank you for joining the discussion!
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I disagree with you at a fundamental level.
None of those are more exploiting to me than market flipping.
If we take the literally meaning of exploit then how about this:
You notice that iron is easy to find in first light, one time you are in Weaver’s fen and want to make some ingots and remember first light iron.
You now proceed to buy a lot of iron in first light and sell them in Weaver’s fen for profit.
This, in your book is an exploit.
And this makes your book crap.
All those you described(minus duping of course) are bugs and not exploits in my eyes.
The dev team can call them whatever they want but noticing a mob spawns faster if you leave the area and doing it is not exploiting any more than market flipping.
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@Luxendra this is exactly what the problem is. We get told that community managers and Devs don’t have a control of the appeals, banning, reporting etc. Yet, when someone like the OP (seems) is innocent, has contacted “customer service” multiple times and gets these types of responses…
This is why people are reaching out for help on the forums. Customer service might as well have a cat rolling on the keyboard as that would be equally helpful.
I get that Devs and community managers need to deligate this to the GMs but we need more than this for customer support.
Hell, hire me. I’ve got 7 years customer service experience and 3 years management experience. Be more than happy deal with tickets and reports.
But I’m assuming most of customer service is outsourced.
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Quit the game cheater
OP: I’ve been banned for 7 days! Help!
Amazon: Oh No! If you could follow our appeal process we should have this matter resolved in as little as 2 weeks! Thank you for your patience!
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While I agree with most of what you said, I have to disagree that shutting down the market is simply damage control. They need time to fix the bug, and leaving the market open while it’s active would be utterly foolish.
Are they supposed to track, in real time, all the hundreds or thousands of players possibly duping, take action before any of those goods hit the market, and retroactively compensate any affected players with items/gold for those that have? Logistically, it just seems absurd to move developers from fixing current issues (including the dupe itself) to handle that. It seems like that would end up being more damage control than the current solution.
The TP being down is ass, but I’m glad they did it. I’m tired as hell of all these issues - this game is in a really, really rough state. Not trying to be an AGS shill, but still trying to think rationally.
That’s the definition of damage control. Mitigate and attack the issue
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Maybe I’m just confused as to why people are complaining about damage control, then.
It is said it wasn’t explained, I feel support let you down. if they said you did this or that, at least you’d of known.
I honestly don’t know if you’ve been justly banned or not, and from your description it sounds like more likely not.
Nevertheless, the customer “support” in your case (and most cases?) is just unnaceptable with their either automated or copy/paste responses, literally no care of the damage they are doing to a dedicated player.
In the first days of NW, I got a LAG DETECTED that put me back in 5k queue and pretty much the day ruined. In frustration I’ve created a new character in a US server and vented my frustration on global (I don’t think it waranted a ban, but…). Been reported and banned for 24h (account wide!), which would have expired at the same peek hour next day, so 2 days ruined.
Contacting the customer support was met first with automated responses, and then with a link to new world website to contact them… After finally convinced the CS person that AGS is actually responsible with the support, they gave me a link to appeal the ban. The same link I’ve used to get to that chat. It was frustration that got me into that ban, and they certainly only added more to it.
I now do my best to not do anything that might attract a ban even remotely, but can you ever be sure? Even if you visit the forums regularly and keep yourself informed, things like duping this or that only appear on forum AFTER it was already abused for days or weeks quietly (or so I imagine…).
Seeing so many people getting banned from literal nothing - while many exploiters, dupers, etc… even streaming the exploits! barely get a 24h ban, if at all - and the pretty much inexistent support is disheartening.
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Try asking the jailer. Maybe he could tell you what they were in for.
Which is what is being debated here
t’s funny, I have had a similar experience (very similar in fact), in which I was sanctioned and they have responded to me in support that only 16 people are in charge of in-game support (chat in Spanish). It is incredible how only 16 people are in charge of serving more than 200k of recurring players.
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I just want to say this is unfortunate. Gamer depression should be taken more seriously and you’ve displayed all the qualities of an equitable and empathic gamer. One of the telltale signs of a fun-motivated gamer is that they never, EVER report bugs or “exploits” in any game, including this one.
Such a gamer will always assume that whatever “advantage” or “setback” is built into the game is done as an intentional part of its mechanics.
It’s so funny when I see people conclude from the get-go that these are “exploits” that have won wars, destroyed economies, ruined their experience, & God knows what else. The tragic part is not the “exploit”. It’s how the “exploit” is handled. Unlike every MMO in the history of man, devs do something EXTRAORDINARILY different here when an “exploit” is reported: They become more obsessed with punishing everyone “using” it, than actually 1) determining whether it needs to be fixed, & 2) fixing it, as though the game was made by someone other than them. This is a fundamental problem resulting in not only many casualties like the OP, but all those that have simply left the game, because this is the most elementary way of running it humanly possible. And the sad thing is it really is a great game. The situation, like shutting down the tradehouse for the 2nd time now, and claiming that someone’s ice staff blew up ur computer, has sadly been childish both from the gamers that qq over this stuff & the devs who answer their temper tantrums by destroying the stability of the game and the confidence in their ability to protect both the gamers who whine, and the ones that don’t, EQUALLY.
I won’t purport to change it, but it sadly creates and perpetuates so much loss of faith in the high hopes of those that were hoping for a mature enough gamer base that knows how to turn down its graphics settings before whining and mature enough devs to not give a rat’s a** every time these completely blithering ****** bring up something that couldn’t possibly be more ridiculous.
The sad thing is all these big words used about this game; “bugs, exploits, hacks” etc. have been complete myths; I mean most laughable myths in the history of mmo games. If you don’t believe me, go bring someone from WoW; like a respectable person behind the engineering or maintenance of their game, and tell them any of this is a bug, and watch them laugh in ur face, because that is exactly what such a person deserves.
More ridiculous are these supposed colors that then claim “well this color had agreed not to use the exploit” - what the…I mean really. You are playing a GAME. Use everything it has. Report everything you want to report, but THEN, developers, triage this properly, cuz NOWHERE on the list of taking care of bugs and exploits in a game that you made is there supposed to be a step that involves banning players. Read the treatise “player bans commensurate with a developer’s own shortcomings are not becoming of a professional entity; and hence protocols and department separations are vital”; Blizzard was the very beacon of what this means. Shut nothing down. Ban no one. first; always first; fix ur game IF there is something to fix, and do it in the most silent, behind-the-scenes way possible, but report it from ur hotfix guy and put him under ability to be intelligently responded. If u want to have even greater service, then before you put the hotfix, propose it to see if it’s yet one of the 10,000 made-up things going on, like all the ones my whole server attests to, or if it’s something REAL that needs fundamental overhauls & changes.
It’s funny really, cuz since day one of this game, I’ve been on a server, that TO THIS DAY , and we’ve seen the videos, and we’ve been to the wars, and we’ve done the trades, have not been able to witness, recreate, be affected by, complain about a SINGLE BUG or exploit that has been claimed anywhere on this forum; I’m talking about NOT ONE PERSON. It’s a sad day in game-response and player-whining history when these are the kinds of things behind trade shutdowns, and that take the spotlight over real, advanceable issues, like the game’s underlying engine, packet-mechanics, and any appropriately sought-after balancing (but not by yelling “explolits” and saying it took our whole map and now they drive a maserati, live in 2 houses, & have a void armor fashion show).
But, I do want to thank that we are on a forum where threads that even involve appropriate criticism or a display of the casualties caused, be it by developer or gamer, are given the love and freedom to be visible and have their position expressed.
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I mean does anyone else find his approach I’m the emails suspicious???
This listing of activities and blah blah blah just does not sound to me like what a person who did nothing wrong would say.
Think about it…if you received this ban what would you write in your appeal if you didn’t do anything wrong?
Dear Amazon.,
I have not cheated. Please remove this ban ASAP so I can get back to the game.
Next would be dear Amazon. You’re pissing me off now. I paid for the game just like everyone else and have done nothing wrong. Unban my account immediately.
What I would not say is -well I participated in wars and moved some coal and blah blah blah.
He knows what he did.
Did you read the post ? I did clearly stated that I didn’t hack or cheat. When accused of something you didn’t do it’s hard to defend yourself. And after multiple days of no answers or clarity on the issue I did in fact read a lot of post from other people and whatever is getting them banned and I was advised by one of the customer support to list the activities I did that day. That is one of the standard things they will ask you to do. Maybe I should have made that more clear. You also mentioned that I wasn’t acting entitled enough on my emails to support. Well that’s because I’m not. I’ve worked in customer support and deal with customers a lot. It never helps talking to us the way you just advised I should have done. I can assure you that I wouldn’t go out of my way to help you if you wrote me an email like that. We got to treat people with respect and empathy not act entitled even if we paid for the game. But I see your point. Thanks for joining the discussion. Cheers!
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Boarsholm exploiter bet
You just admit guilt here?
You cheese a cave spawn?
Oof, duper got you good
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i didnt spend any second reading the main post. i came here just to ask you to keep crying on emails, not on forums, this will enforce others cheaters to do the same and won’t flood the boards with unnecessary threads.