My Characters are gone

[thesoulness]

I formatted my computer and reinstalled the game, then when I entered the game, my characters did not appear. Normally when I click continue my characters would appear but now i have no character in the game. I wrote to Amazon Games support, my characters seem active on the server But it’s not coming back my characters what can i do now?
SO MUCH EFFORST WASTED

[Cactacea]

Hello thesoulness,

Welcome to the New World’s Forums.

I really appreciate you’re communicating to us about this issue. Also, I want to thank you for sharing all the troubleshooting you already did so far.

For this issue, please follow this troubleshooting related with with the third party program EasyAntiCheat that is linked within New World:

1. Open New World in your Steam Library.
2. Right click on New World’s list title and then Go to Settings < Manage < Browse Local Files.
3. Open the EasyAntiCheat folder.
4. Run as administrator EasyAntiCheat_Setup executable file.
5. Make sure in the drop-down within EasyAntiCheat Service Setup New World is the selected game.
6. Press Repair Service.
7. After this process verify Steam Integrity Check files:

Steam Support :: Verify Integrity of Game Files

The next troubleshooting we need to verify is the AGS Files that are linked within New World:

1. Windows + R type in %APPDATA%
2. Go to Local and Roaming (Both files will include an AGS file) and open them.
3. Rename the AGS sub-folder ‘‘New World’’ to something different like ‘’_New World"
4. This will refresh the cache files within New World and remove the error launching the game.
5. Re-launch New World.

Please let us know as soon as possible if after these troubleshooting the problem persist.

Thanks for all your feedback and specially your patience.

[kotsokale]

Are you sure that you have choose the right region? Ex if you are European, you must choose EU Central Region.

Format cant delete your game data, cuz these are saved in cloud.