My hat disappeared

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  • What is your character name in New World: Apmauj

  • What server/world did you experience your issue on: Devaloka

  • Describe the issue you are experiencing: My hat disappeared today

  • Is this a bug or an exploit: bug

  • (if a bug) How did the issue effect your gameplay: I lost part of my equippment

  • (if a bug) Were you able to recover from the issue: Nop

  • (if a bug) Please include a screenshot or video of the issue that you have experienced:

  • What are the steps to reproduce the issue as you experienced: I made a couple of runs at Isabella’s yesterday and wen out. Today I made my daily’s and suddenly realized that my hat disappeared. I’ve reconnected, double cheched the floor and all the stashes and the item is gone, I LOCK every important item, that piece was a voidbent helm that was crafted for me 5-6 months ago, so I didn’t deleted the item by mistake because was locked some months ago.
    Please If possible check the log of my character and give me my hat back…

Oh no! I’m so sorry to see your hat is gone :frowning: .

I’ll switch this to the support section so the dedicated support team can help you look into this.

Hi @apmauj!

Thank you for posting your issue in our forums!

I am sorry to hear that your hat is gone, please try to verify integrity of the Steam Files and check for your hat again. If your hat is still gone after that, please contact our customer service in order to file a ticket on your behalf and check if we can help you recovering it.

Hope you have a great one!

See you in Aeternum!

No errors found:

Doublke checked my stashes and no news about my hat… :pensive:

Will try to contact customer service I guess… Thanks for your time guys!

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Hat is back! :star_struck:

Only bad thing is that the upgrades and the gem are lost (I believe was 623 GS)

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Hi @apmauj!

Thanks for updating me on this matter!

I am super happy to hear that you got your hat back! I hope you can upgrade it to the desired GS and enjoy it a lot!

Have a great day!

See you in Aeternum!

1 Like

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