My major engineering tropy havent deposited after I cancel sell order from TP

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1

***** Please make sure you fill out the following information before submitting a report ******

  • What is your character name in New World:
    SirGuardianX

  • What server/world did you experience your issue on:
    Galahad

  • Describe the issue you are experiencing: Possible duplicating/rotating items in the Storage
    I had a sell order for Major Engineering trophy from Windsward
    I cancelled the sell order, it said it will deposit to Windwsward
    I didnt realize I had 500 unique items at the time of canccellation
    As result my Majorr Engineering trophy is inaccessible

  • Is this a bug?
    Yes

  • (if a bug) How did the issue affect your gameplay:
    I cant access my hardly crafted Major Engineering Trophy please help

  • (if a bug) Were you able to recover from the issue: No

  • (if a bug) Please include a screenshot or video of the issue that you have experienced: NA

  • What are the steps to reproduce the issue as you experienced:
    try to sell item from specific town TP
    fill up storage with 500 unique items
    Cancel sell order from TP

  • When did this happen? (Date and Relative time; please include your timezone) 12/12/2022 around 4:30am GMT

2

If you are at the item limit, all you have to do is withdraw some items and then close and open it again. It should appear, assuming it is in there.

3

I did try that, I did remove items, I did logout and logged back in nothing helped,I currently have 496 items in that storage but still trophy is not appearing !

4

Just to confirm, it’s not in your inventory or the storage? Could you try logging out for 5+ minutes?

5

its not in my storage or inventory, it should have been deposited back to Windsward storage , Its been more then 15 minutes now

6

Looks like a really edge case to clarify
I had a sell order from WW TP for major engineering trophy
In the meantime my WW storage had 500 unique items (Which I havent noticed)
I canceled the sell order
I never recieved back my engineering trophy back.

7

I’m fairly sure this should work. I would recommend contacting support here so they can look into it for you.

8

Yes but it isnt working otherwise I wouldnt contacted :slight_smile:

9

UPDATE: okay its either never got cancelled, or I was able to repost it on TP , I found it on my active orders tab, I cancelled it again ,it didnt deposit again even though I had 496 unique items, but I was able to repost it from TP expired screen , kind of it sorted it out itself, dont know why it doesnt deposit back to my WW storage though. I hope this is not exploitable , because not sure why I cant deposit to my WW storage

PS: I contacted Amazon Customer service they were really helpful and supportive. thank you very much for that. @JakeL also thank you for your quick response and directing my to right placce

2 Likes
10

Ah! Glad it was there!

1 Like
11

Hello SirGuardian,

Thank you so much for sharing you’re able to recover it. I also want to thank JakeL for all the help provided.

Thank you so much once again for sharing you were able to fixed it and I wish you safe travels in Aeternum. :world_map:

Screenshot 2022-04-14 5.56.31 AM

1 Like
12

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