My monitor turns off when i run the game

I cannot play the game anymore because when i run the game my monitor turns off and it says “no signal”. I’ve seen some topics in the past and i’ve done the stuff suggested but the problem still remain.

Hi @pierfrancesco.milani.

Hope you are doing well!

I’m so sorry for the issue you are having with you monitor when you are playing New World.

Regarding to the issue, please try to verify the integrity of the game with steam.

Here is the steps to do it:

Steam Support :: Verify Integrity of Game Files.

Also please verify that you have the last window update and drivers update.

Is the issue continues once you have done with all the steps, please contact our live support channel to help you further and create a ticket to the Devs team,

Here is the link:

Contact Us | Amazon Games.

Please make sure to have the DxDiag and Gamelogs ready once you reach support, you can pull it following this steps:

DxDiag report:

  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.


  • Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\

Hope this information help you! :wolf: