My shoes are gone

[Acanis87]

• What is your character name in New World: Sinaca
• What server/world did you experience your issue on: Jupiter
• Describe the issue you are experiencing: My 625 shoes are gone and I dont know why…
• Is this a bug?: Probably… I were doing professions. The item was locked and I didnt salvage anything… I did change my shoes to leatherworking shoes and wanted to change them back 10min later and they were gone… I ran around to see, if they are somehow dropped, but nothing…
• When did this happen?: Between 11.15 and 11.25 GMT+1

Is there ANY chance to get them back?.. I never got any answer after using the ingame reporting system… Do we get any support in cases like this :/?
Its REALLY crappy. To farm the item needed like forever and bringing them to 625 was quite some time, too… Iam on a fresh server, I still need a lot of Umbral Shards…

[JakeL]

@Acanis87

I never got any answer after using the ingame reporting system

The feedback system? That’s not really for issues like this. To get an item back, you’ll need to contact support. Contact Us | Amazon Games I’ve found in the past that they are able to get items back. Try and look for any screenshots you have of the item or the specific name. It should help. Good luck!