My steam account was hacked at 10:00am at 02/04/2023. I regained control of the account at 3pm. The attack on my steam account was purposefully targeted to my New World account. When logging in, all of my trophies and chests where gone.
If the person really wanted me out, he would have deleted my character.
The chances are that this person traded these items with his character. If this was the case, i need AGS to track the the movements on my account’s character and with whom they were traded.
I DO NOT CARE ABOUT THE ITEMS; this player needs to be tracked and banned
Hey there @dummsgaming, welcome back to the New World forums!
I’m sorry to know your Steam account was compromised and your NW account was targeted.
I know you mentioned that you recovered access to the Steam account already, however, I invite you to follow these steps so we can be sure your Steam account is safe:
Clear your browser cache to clear saved passwords.
Enable two-factor authentication for your Steam account. Visit Steam Support for steps to add this extra layer of protection to your Steam account.
Change your email password.
Log into your Steam account, and make sure no additional email addresses were added. Visit Steam Support for more information on compromised accounts.
Because of the nature of your request, and due to the sensitive information that might be required to proceed with this investigation, I invite you to contact us either via live chat or support ticket, so our colleagues there can assist you in a more confidential environment.
I hope this can be solved, for assistance with anything else let us know. Stay safe!
My apologies, the hyperlink didn’t paste properly in my previous comment:
The path for your specific case would be New World > Account > Compromised Account.
There you’ll see the options to contact us, either via live chat or support ticket (communication will go via email).
When exposing your case, let them know that you are aware that items can’t be recovered, that you just want to escalate your case. If anything can be done, they’ll be asking for information from you, so keep handy whatever you consider relevant to the case, like screenshots or clips if you have any.
