BUG:
I attempted to upgrade my great axe from 619 to 621 GS and in the process, my shards were deleted. It also deleted the shards that I had in my inventory. I lost somewhere from 1900-2400 umbral shards. This is very frustrating because I would’ve taken my axe from 11% thwarting strikes damage to 12% thwarting strikes damage for the war.
@xslyhawk We are sorry to hear about this awful experience of losing your Umbral Shards. Please proceed to contact our support team here: New World - Support | Amazon Games. They will be able to look into this issue for you!
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