- What is your character name in New World: ppawky
- What server/world did you experience your issue on: Barri
- Describe the issue you are experiencing: after I bought the new armor skin from medleyfaire maestro shop, the skin didnt appear in my armor list, 10 premium token gone
- Is this a bug or an exploit: Bug
- (if a bug) How did the issue effect your gameplay: very bad
- (if a bug) Were you able to recover from the issue: no
- (if a bug) Please include a screenshot or video of the issue that you have experienced:
- What are the steps to reproduce the issue as you experienced:
- When did this happen? yesterday
Hi @pawk.
Hope you’re doing great 
I’m sorry your 10 premium token and the skin are missing, let’s try this; please verify the files on steam.
If the issue persist; we like to take a closer look into this issue with you, when you have a chance, please use the link here to speak with our Customer Service team:
Please make sure to have the DxDiag ready once you reach support, you can pull it following this steps:
DxDiag report:
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
Also please make sure you send this link to the agent so we can help you to investigate this issue, also give them all the information needed. And please let me know how was it!
Cheers! 
This topic was automatically closed 21 days after the last reply. New replies are no longer allowed.