New client side patch crashing my system

Game Support English Support
3

I uninstalled the game 2 times and re-downloaded and everything. I finally deleted the folder as the uninstall would not delete one file, that seems to have got me in and playing for awhile but now it’ll just out of the blue dump me while playing for a bit. Mostly in towns around people. I thought it had worked but then had it quit again and always seems to take discord with it. Not as bad as at first, even after uninstalling and re-downloading.

I can run dungeons and world runs and everything just fine. It’s only when I get into a town or something and get around people. I don’t know if there are files stored outside of the New World folder created by steam, that I can delete or move to get new ones or what.

It’s been fine since the new windows install, until the client patch today. It started doing this when I went to the 6800 and the fresh windows install fixed it until now. I just wish their was some log files y’all could use to trace down this stuff

AMD 5800X3d, RX 6800, 32GB memory

4

Thanks for posting this Scortch. I’m having the same problem after the side patch as well. I can login the game, but once I click enter world both of my screens go black forcing me to reset my whole PC. Here is the crash logs below.

@Scortch I’d recommend you doing the same to help the dev team troubleshoot the issue.

[2022-09-13T23:52:55] [3212:11480:20220913,235255.050:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2022-09-13T23:52:55] [3212:11480:20220913,235255.053:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2022-09-14T00:09:22] [536:4184:20220914,000922.163:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2022-09-14T00:09:22] [536:4184:20220914,000922.166:ERROR GameCrashUploader.cpp:47] GetUserStreamSources

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I have no idea where to locate this file

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@Scortch Main folder should be SteamLibrary >> steamapps >> common >> New World >> (then double click CrashUploaderLog.txt

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Should be under Program files or under Program files >>> Steam folder then follow the thread above to get to the log

8

Thanks. Yea, Everfall, at the entrance to my house is the worst offender. I can’t log in there at all on this system. Something about Everfall is reaking havoc and instantly crashes. This time I actually got an error dialog box to send the report. I’ll post the log file too. My house is located right at the trading post

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Yeah same lol. I was thinking it was a hardware issue at first, but I’ve been playing for like 8 hours recently that side patch made it wonky.

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Yep, been playing for months with the windows install version of all this and then bam. Patch and back to crashing around crowds

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Hello @Scortch and @Natetrix,

Thanks for bringing your concern to us, I’m really sorry about the issue you’re having with the game launch, since you didn’t mention it I can recommend you to run a Steam Integrity check. Steam Integrity Check in case you haven’t already.

If you have already and the issue still persists I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.

Please make sure to add the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:

DxDiag report:

  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.

GameLogs:

  • Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\

If you need further assistance in any other issue please don’t hesitate in reaching us again!

Cheers!

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The crash logs are pretty large and I don’t think I can post it here. Where can I send these crash files to?

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I’ve already done the [Steam Integrity Check] no fix. I guess I’ll send over the ticket.

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I mentioned in my original post I had validated the files and uninstalled and reinstalled the game several times

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submitted ticket but ran out of room on trying to explain the process. There is a file or something somewhere we don’t know about that is going bad or something. Another system it works fine, I just can’t do anything much because it’s 10 FPS. I don’t want to do yet another fresh windows install. I have already had it on 2 windows installs

17

@Scortch try disabling your firewall it worked for me.

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Probably done this already, but have you updated your video drivers?

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@Scortch NVM didn’t work i crashed like in 5 mins lol.

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Yeah :confused:

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Everything is exactly the same as the last few months since creating a new windows install a few months ago when the issue started after putting in the 6800. It’s been flawless ever since. I log out the night before and then try to log in last night and it was crap. Nothing had changed except the client side patch. Things I have done has made it better, like I have mentioned above with uninstalling and deleting the New World folder and re-downloading, but still have the crowd issue.

There is a file somewhere that New World uses, that seems to be a problem. Restoring my system to a few weeks ago (latest backup I had, unfortunately) seems to have resolved the issue but something is happening and I wish they could find out, so we can replace it when this stuff happens.

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[2022-09-14T10:05:40] [12616:24848:20220914,100540.536:ERROR process_info.cc:349] You’ve ran out of memory pushing back to a vector: process_info->memory_info_.push_back() in process_info.cc:ReadMemoryInfo(), accum RegionSize GB: 2624.5, vector size: 18207, size GB: 0: Not enough memory resources are available to process this command. (8)
[2022-09-14T10:05:40] [12616:24848:20220914,100540.539:ERROR process_info.cc:573] ReadMemoryInfo failed

How can this be with 32GB system memory, 16GB video memory

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Still crashing and can’t play. Any fix or any devs or support reach out to you at all @Scortch ??