New Patch connection error

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IGN: Trollking420
Region: AP Southeast
Server: Lagado
Please fix connection error after the patch I managed to play the game after the patch but for only 1 day but after that this error comes.
The things i have tried are verifying integrity files, changing the dns server, deleting the files inside the certificates in anti-cheat(because youtube told me to do so and comments suggests it works)
,reinstalling the game, restarting my router, logging in from 2nd character then going again from 1st character, allowing firewall in new world, flushing the dns. Please reply fast i really want to play now.
And also when running in chest runs my game freezes.

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Hello @TheJusticeSeeker,

iā€™m sorry your having an error ā€œunable to connect to the serverā€ while launching the game.

I also understand you tried few troubleshooting steps to no avail.

Since you already tried few TS, I would request you to try few more steps and see if it helps!

  1. Restart your PC and disconnect the power to your Modem and/or Router for 60 seconds.
  2. Reconnect the power and wait for the internet connection to be restored before powering your PC back on and attempting to access the game.
  3. Try switching from a Wireless connection to a Wired one (if possible).
  4. Check with another internet connection(i.e, your phoneā€™s hotspot) see if it connects with that.

If that doesnā€™t help, weā€™ll need to completely reset and refresh the connection your computer has to the internet:

  1. From the Start menu, begin typing ā€˜cmdā€™.
  2. In the results that populate, right-click the Command Prompt result and select Run as administrator.
  3. Type ipconfig /flushdns and press Enter. Wait a few seconds and when the command prompt appears, proceed to the next step.
  4. Type ipconfig /registerdns and press Enter.
  5. Type ipconfig /release and press Enter.
  6. Type ipconfig /renew and press Enter.
  7. Type netsh winsock reset and press Enter.
  8. Restart your computer.

If the issue still persists,

Send me a PM with dxdiag report and atleast 3 latest log files.

Instructions for generating a DXdiag: Open and run DxDiag.exe

Instructions for finding the in-game logs:

Press Windows+R on the keyboard, type %appdata% and press enter.
Open the most recent file from this folder: /AppData/local/AGS/LogBackups.
Paste the contents of the file into your message.
I will then escalate the concern and update you when I have any information from the team.

Looking forward to your reply.

Have a great day!

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recently i somehow logged in without doing anything i highly doubt the error will happen again.
As for the chest run freezing any solutions?

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Hi @TheJusticeSeeker,

Iā€™m glad the issue is fixed.

i understand your freezing while chest run I would suggest you to try the steps mentioned in the post below -

If the issue still persists after you tried these steps we need to escalate it further.

Looking forward to your reply.

Cheers!

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I already tried verifying the game files but after I came back for the next chest run it still happens

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and also i my drivers are updated

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Hi @TheJusticeSeeker,

In this case,

Send me a PM with dxdiag report and atleast 3 latest log files.

Instructions for generating a DXdiag: Open and run DxDiag.exe

Instructions for finding the in-game logs:

Press Windows+R on the keyboard, type %appdata% and press enter.
Open the most recent file from this folder: /AppData/local/AGS/LogBackups.
Paste the contents of the file into your message.

I will then escalate the concern and update you when I have any information from the team.

Looking forward to your reply.

Have a great day!

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softEther VPN client manager it got me on

1 Like
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Hello @devil_may_cry117! Happy New Year!

I appreciate your collaboration to the thread, Iā€™m sure itā€™ll help a lot to several players :smiley:

Stay safe! :sunglasses:

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