Hi ive been playing yesterday with no problem but after the maintenance everytime I play after a couple of minutes i get a notification in the game that Lag was happening and then it disconnects me into the game then suddenly my wifi driver is being disabled. I tried updating my driver and windows to the latest version and also tried reinstalling the game but the issue still happens. I tried playing other mmo but I dont encounter the problem. can someone help me please
Hello @HappyYah,
Welcome to the New World forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!
I’m sorry about the issue you’re having with the game showing you the lag message, on the following link you will found some steps that might be able to help you with this:
If this doesn’t work I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.
Please make sure to add the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:
DxDiag report:
- Go to Windows Start search bar and type dxdiag.
- Click on dxdiag.exe.
- When green progress bar goes away, select Save All Information and save the file to their desktop.
GameLogs:
- Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\
If you need further assistance in any other issue please don’t hesitate in reaching us again!
Cheers!
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