New World kept crashing on me

[ariefhmt]

• What is your character name in New World: GENNAD1US
• What server/world did you experience your issue on: Eridu
• Describe the issue you are experiencing: New world crashed after this week’s update, whenever I roam the world
• Is this a bug? (If this is an exploit, please follow the steps here: Should be, the game was working fine last week. Other heavy mmo game doesn’t crash on me [Dev Blog] How to Report Exploits - Updated)
• (if a bug) How did the issue affect your gameplay: Kept crashing me everywhere including dungeons
• (if a bug) Were you able to recover from the issue: Nope
• (if a bug) Please include a screenshot or video of the issue that you have experienced: it just froze and i need to close it with task manager
• What are the steps to reproduce the issue as you experienced: Just spawn in the world run around and after a while the game froze
• When did this happen? (Date and Relative time; please include your timezone) start happening since 25th Dec 2022 GMT+8

[Centeotl]

Sorry to hear you’re having this issue. I’ve moved this over to the support section for you.

[Centeotl]

Welcome to the New World forum as well.

[Helianthus]

Hello @ariefhmt ,

Greetings to you and welcome to the forums!

I am sorry to know that your game is crashing after the latest update. Please try following steps-

1. Ensure that GPU Drivers are updated.

2. Run System File Check: Use the System File Checker tool to repair missing or corrupted system files.

3. Run a Steam Integrity Check for New World.

4. Repair or install C++ redistributable (game uses 2015-2017 C++ files, found here: The latest supported Visual C++ downloads). It’s important that players either download the x86 or x64 file version, depending on their specific version of Windows.

5. Use the Event Viewer to review Event Logs to determine the cause of the application crash.

If none of the troubleshooting steps resolve the issue, and if the error persists kindly contact our live support so that a ticket can be raised for investigation.

Please pull the following logs and a DxDiag report.

• At minimum, provide the most recent log, but preferably provide 3 logs from: Users<username>\AppData\Local\AGS\New World\LogBackups
• If applicable, provide a single log file from: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\
• DxDiag report:
  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.

Tip: If AppData is set as a hidden folder, kindly enable hidden folders to see the logs.

Thank you!

Happy Holidays

[ariefhmt]

I already reach out via live chat, but haven’t heard a single email from the team.