New world no product information found cannot initialize game

Game Support English Support
10

Initially I tried it all, and still nothing. IvP6 is still disabled, I verified steam files, i deleted the AGS folders in appdata Local, and my user account, i repaired the easy anticheat program, and I deleted and reinstalled the game.

My Solution: On the 3rd day, I opened ports on my modem and my router TCP 80, 443, and UDP 33435. restarted and I got in. Honestly, while I finally got it to work, I have no idea if anything i did helped, or didnt help, or if it was a combination of those things.

11

This one worked for me. Thanks!

12

you must going to internet setup open setup for your internet and unclick IPv6 and will be fixed
when this no work restart computer restart router for some people work this

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13

I’m having this issue now. I have tried all the fixes above

14

Same issue here. I can’t believe they haven’t fixed this yet ughhhh

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15

Hello, go to this site : Test your IPv6.
It will tell you if the probleme come from your side, if yes try try restarting your connection that should stop the probleme, if not at least you’ll have a hint on what to look for on google ^^.

16

Any update regarding this? I have the same issue, I tried the steps above + reinstall and nothing works.

17

Worked for me. Thanks!

18

Worked for me…
However it’s still very strange this error occured after playing for 123hours?!

But ok, I’m in again…
Thx

19

I am facing this issue at the moment after playing earlier today. Nothing has changed from my end. I tried the post fix as well as everything else shared by the community, yet the problem persists. Anyone able to offer a feasible solution?

20

Yeah they update the game and it breaks

21

Had same issue today after patch.
After turning off IPv6, twice verified steam files was able to log in.
And had ingame issue with invisible chests.
After restart game got error with “no product info…” again.

22

253 hour played. Had a two week break. Patched game today and now i have this error. Thanks, AGS!

23

Greetings Adventurers! :mage:

Thank you for all the information provided to us and I’m really sorry to read that you folks still have problems with the game.

Also as an extra troubleshooting we can use the system file checker tool to repair missing or corrupted system files, here is the link where you can find all the steps:

Use the System File Checker tool to repair missing or corrupted system files :hammer_and_wrench:

Let me know if it works. :dizzy: :cat:

24

Check files in Steam, Uncheck internet 6 protocol and main - RESTART MODEM AND ROUTER!!! - after - restart PC - - - → Must be fixed!

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25

Hi @perkuschina! Welcome to the New World Community Forums! :mage:

Thank you for sharing your solution, we will take it into consideration. :kissing_cat:

Safe travels in Aeternum!! :world_map: :cat:

26

Today change my router, have that error and this fix it. Many thanks for help!

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27

If nothing else works, try turning off Windows Game Mode and Game Bar. Worked for my friend after he tried ALL of these.

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28

Hi @Aeitris :mage:

I’m glad to know that this worked for your friend.

Thank you for your contribution. :cat:

29

I changed my VPN to a different server location, and after doing that, I no longer got the error and was able to enter the game again. From what I read this might have “flushed the IP addresses which are causing the problem” So check your VPN if you use it (probably 99% of people don’t use VPN so my message won’t help you)

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