What is your character name in New World: Geralt Marek
What server/world did you experience your issue on: Ryugu Jo
Describe the issue you are experiencing:
Hello Dev,
These past few weeks, I had trouble playing New World due to screen freezes, character could not load in the main menu and when I get into my game the screen freezes again and the notification of “new world login blocked suspicious software or corrupted install detected”. I’ve tried few tips like view game files integrity, log out of my steam account for 60 mins, update my GPU and Windows, still, it’s not working. Is there any other solutions for me to get into the game? Please help.
Welcome to our new world’s forums community, we’re glad that you’re here
If you receive the error: “Login Blocked: Suspicious Software or Corrupted Install Detected,” this is a detection and block from Easy Anti-Cheat service. Try the following steps to resolve the issue:
Troubleshooting EAC Issues :
Verify integrity of game files
To learn how to verify your game files, go to Steam Support.
Repair, Reinstall, Update, or Verify EAC :
To repair Easy Anti-Cheat:
Open the New World Application in your Steam library.
Open Settings, select Manage, and then Browse Local Files.
Open the EasyAntiCheat folder.
Launch the EasyAntiCheat_Setup.exe file as administrator, and run it.
Select Repair.
Additional EAC troubleshooting :
Verify: To verify your EAC installation, check out EAC Support.
Update: To update your EAC installation, check out EAC Support.
Reinstall: To install or uninstall EAC, follow the steps here: EAC Support.
For all other EAC troubleshooting information, or to contact EAC, check out EAC Support.
To Reinstall EAC please follow these steps :
Open the New World Application in your Steam library and go to Settings → Manage → Browse Local Files :
To learn more about how to check for Windows updates, go to Microsoft Support.
Scan for malware :
Try scanning for malware. Malware can cause many adverse effects on your computer. These effects vary widely depending upon the type and purpose of the malware. High resource usage can be one of the symptoms, which directly impacts your gaming experience. If you have your own preferred anti-virus or anti-malware software, use it to scan your computer.
Restart your computer :
Close all open programs, including New World and Steam.
Select the Windows button, and then the power button.
Check the EAC: Locate the game directory, and then select the “EasyAntiCheat” subfolder. Click EasyAntiCheat_Setup.exe to run the installer as an administrator, fix it if necessary.
Note: The Steam Games installation directory will generally be in: C:\Program Files\ Steam (x86)\ SteamApps\ Common
You can lower the resolution to High in the settings.
After all steps above:
Shut down the computer completely. Turn it on, then run the Steam client as administrator and try the game again.
If you cannot find the character, go and check the server lists, then you will see the how many characters you have on the different worlds, then it will be saved by default.
Hope this can help you, and let me know if you still have issues.
