No access to game

Game Support English Support
#1

So I guess maintenance is done so they say.

But i still cant access the game. I keep getting an error saying that “No product information found, cannot initialize game. Please contact Customer service for this product.” Customer service is a whole mess for the game on its own. In queue to talk to someone.

Anyone else getting this error?

Playing starting the game from steam and in the US.

1 Like
#2

i’ve got the same notification in EU but idk what to do…

#3

I have ran into that issue and the only fix i found for that was to disable IPv6 in your network adapter. This just gave me another error when logging into my character tho. Games been broken for me for 3 days.

#4

I have gained access to actually pick my server now. lets see if i can actually enter game.

And now in. Didnt do anything to change anything.

Just kept trying i guess.

#5

Hello @OmegaFerret

Thank you for the report. Im sorry for the issue you have. Please check the following: Launch Error - Product Information not found

You can also close and relaunch the Steam client. Then go to Steam Support :: Verify Integrity of Game Files in order to Verify Integrity of Game Files.

Thank you so much for your patience and helping us during this launch.

#6

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