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Don’t forget to check the Known Issues List to see if your issue is currently being worked on by the dev team.
We also have existing workaround for some issues that you can find here:
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What is your character name in New World: Anarchaotic
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What server/world did you experience your issue on: Not a server. Problem is upon launching the game.
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Describe the issue you are experiencing: When I launch the game, and the New World splash screen appears, the game crashes with the error "No product information found, cannot initialize Game. Please contact customer service for this product.
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Is this a bug or an exploit: Bug
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(if a bug) How did the issue effect your gameplay: Prevents the game from launching correctly, and then crashes once I click OK on the error.
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(if a bug) Were you able to recover from the issue: No.
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(if a bug) Please include a screenshot or video of the issue that you have experienced:
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What are the steps to reproduce the issue as you experienced: Launch the game.
I realize that this is in the “Known Issues” section, but gathering data on the frequency of the issue could shed light on how prevalent the issue is among all users, and allow for a better allocation of resources to fix the problem.