No rewards or marked completed after finishing depths

Good afternoon everyone, me and a group of 4 more ppl ran and completed the depths expedition and only some of received our rewards for doing so. I also do not have it completed and it remains on quest list. I’m only level 41 at time of running this so I used a lot of coins and mats reassuring all my gear. Is there anything that can be done about this? Maybe have it marked complete on my account or letting me get my reward, or both would be absolutely amazing! Thank you all so much!!! Edit. My character name is “shonc” it happened in the “from the depths” expedition, world name is “Bouneima”.

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