Not able to get in game

Hi i updated to windows 10 because i was told that was the main issue windows7 was not supported, you siad this might and only might be the issue didnt tell me what the code issus was,
installed steam again and the game again verified files ran anti cheat set to admin and here was are again still not gettignpassed load in screen but do get this pop up box saying

unexpected steam+appid.txt file found

[2022-10-05T16:41:20] [1096:1420:20221005,164120.081:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2022-10-05T16:41:20] [1096:1420:20221005,164120.084:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2022-10-05T16:43:26] [8016:9232:20221005,164326.361:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2022-10-05T16:43:26] [8016:9232:20221005,164326.367:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
the last two crah logs

System Information

  Time of this report: 10/5/2022, 16:49:26
         Machine name: NIGEL-PC
           Machine Id: {28D79D6A-EC46-4DAF-9952-82FA3F1352EB}
     Operating System: Windows 10 Home 64-bit (10.0, Build 19044) (19041.vb_release.191206-1406)
             Language: English (Regional Setting: English)
  System Manufacturer: Gigabyte Technology Co., Ltd.
         System Model: Z68AP-D3
                 BIOS: Award Modular BIOS v6.00PG (type: BIOS)
            Processor: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.7GHz
               Memory: 16384MB RAM
  Available OS Memory: 16302MB RAM
            Page File: 6398MB used, 26286MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode

please get this sorted

1 Like

Hello nigel992002,

I hope you’re having a great day and I’m sorry that you’re experiencing this launching issue. I als want to thank you for doing the post so detailed with all the troubleshooting you’ve done so far.

For this crashing issue, I want to confirm if you already applied the troubleshooting the AGS Files that are linked within New World:

  1. Windows + R type in %APPDATA%
  2. Go to Local and Roaming (Both files will include an AGS file) and open them.
  3. Rename the AGS sub-folder ‘‘New World’’ to something different like ‘’_New World"
  4. This will refresh the cache files within New World.
  5. Re-launch New World.

The last troubleshooting I want to check with you is the troubleshooting related with the Internet Protocol Version 6 (tcp/ipv6):

  1. Open Windows settings.
  2. Go to your Network&Internet section.
  3. Click Change Adapter Settings.
  4. Right-click your connection (It can be either LAN or WIFI adapter) and go to Properties.
  5. Scroll down in the menu until you found the option Internet Protocol Version 6 (TCP/IPv6)
  6. Uncheck the box next to it and restart your computer.
  7. Re-launch New World.

Thank you for all the patience and I’ll pending for your reply. (づ ◕‿◕ )づ

Screenshot 2022-04-14 5.56.31 AM

  • Windows + R type in %APPDATA%
  • Go to Local and Roaming (Both files will include an AGS file) and open them.
  • Rename the AGS sub-folder ‘‘New World’’ to something different like ‘’_New World"
  • This will refresh the cache files within New World.
  • Re-launch New World

did that and WOW that actully worked it seems YAY YAY YAY finally after 2 weeks of trying everything. ill let you know in afew days if everything is all ok

so as far as it goes thank you so much for hopefully finally sorting the long issue out

1 Like

I’m so glad to hear it worked for you nigel992002. I will be pending of your Forum if you need more assistance with this issue I’ll be more than happy to help you out.

Thank you so much once again for sharing you were able to fixed it and I wish you safe travels in Aeternum. :world_map:

Screenshot 2022-04-14 5.56.31 AM

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