Not able to host/enter Group Finder Lobbies

[MvPBrook]

My game won’t let me host or enter any Group Finder Lobbies. When I try to host a Lobby I dont get any feedback from the game and the Lobby wont be created. When I try to enter an existing Lobby and the Lobby owner invites me to the group the game tells me the Lobby is full (I tried that with a friend and he was the only one inside the lobby).

[Wyvernn]

Hello @MvPBrook,

I’m sorry that you’re having this issue with the lobbie hosting or the group finder, I know this can be really frustrating, here are some steps you can try to solve this issue:

1. Run a Steam Integrity check. Steam Integrity Check.
2. Completely uninstall and reinstall game if not resolved after an Integrity Check.

As well please review this link for further steps related to this matter: https://forums.newworld.com/t/focus-feedback-and-bug-reporting-expedition-group-finder/748659

If none of these work I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.

Please make sure to add the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:

DxDiag report:

• Go to Windows Start search bar and type dxdiag.
• Click on dxdiag.exe.
• When green progress bar goes away, select Save All Information and save the file to their desktop.

GameLogs:

• Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\

If you need further assistance in any other issue please don’t hesitate in reaching us again!