[Notice] Server Issues

Greetings Adventurers,

We are experiencing an issue with a service in US East which is causing some trouble this morning, impacting New World and the Amazon website for some players.

No other regions are impacted at this time. The team is working on it, and expect to have it fixed soon.

We will provide an update once we have more information.

Thank you for your patience and understanding.

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Hi all,

As an update, this issue is impacting the entire service so players may notice irregularities in login, store items, skins, etc.

This will resolve automatically when the bigger issue is resolved.

Thank you for your patience and understanding!

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Hi everyone!

US East servers are still in maintenance due to a services issue. The team is monitoring the situation to ensure that the region can be brought up when it’s safe to do so.

Due to the outage’s impact across all regions, we may need to delay the scheduled world merge for Mardi and Brittia. We will update this channel as soon as we have more information.

Thank you for your patience and we apologize for the inconvenience.

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We unfortunately will be postponing the server merge for Mardi into Brittia on 2021-12-09T17:00:00Z due to the outage’s impact across all regions.

We apologize for the inconvenience and appreciate your patience. For any further updates on Mardi and Brittia’s merge, please follow the thread here: [Notice] Server Merge Mardi and Brittia - Central EU

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And we are officially back up! Thank you again for all of your patience and understanding.

As a note, we have seen that some players may encounter log-in issues in the main menu. Trying again should resolve this.

We’ll see you in Aeternum!

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