[Notice] Server Merge Mardi and Brittia - Central EU

Greetings Adventurers,

We will be merging Mardi into Brittia on 2021-12-08T15:00:00Z.

From now until the merge, players in these worlds will not be able to transfer servers. They will see a banner at the bottom of their screen reminding them of this merge when they enter game.

Please see the FAQ below for more information.

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World Merge FAQ

Why do we merge worlds?

From fighting your opposition in wars and invasions, to hanging out in the local tavern, we’ve found that a healthy realm provides more opportunities for players to enjoy the world of Aeternum.

In general, when our data shows that the experience in the world has become suboptimal, the team will investigate why conditions changed and if a merge is needed. Part of our investigation includes work to find the most suitable counterpart for worlds destined to be merged, helping to ensure your time in Aeternum is fun and socially exciting.

How do we determine if a world needs to be merged?

There are a few things we look at in order to determine if the world is unhealthy including, but not limited to, population size and overall engagement. Once we’ve identified that a world needs to be merged, we compare it to the existing worlds in the world set to find the most optimal partner world by comparing elements like faction, gameplay style, and language. By merging within a set, this means that a US West world will never be merged into a US East world but a US West world could be merged into another US West world.

What happens when we merge worlds? What can we expect?

Players on these worlds are not expected to lose any progress (including gold, items, faction, companies, etc.); however, territories should still belong to the companies on the world absorbing the merge.

For example, if World X was confirmed as needing to be merged, and World Y was identified as the counterpart:

  • Players on World Y will not be impacted, other than an influx of players on the world. World Y territory ownership will persist after the merge.
  • World X characters will be relocated to World Y - their characters, companies, housing, gold, and owned items should remain intact, but territory ownership and contracts will not persist on the new world.

We thoroughly investigate both worlds to make sure that the worlds we merge are the best compatible pair.

How will we know when to expect a world merge?

We strive to always schedule world merges on Wednesdays to prevent overlapping issues with any potential updates or patches we may have. This may not be the case for this first round of merges, as we are balancing this with the need to quickly provide you with a more full world, for an optimal gaming experience.

Both worlds (the one being merged and the one being merged into) will receive a notification in-game telling players to expect a world merge. The world being merged is informed on the Friday before the merge, while the world being merged into receives an in-game notice the Monday before. This offset is because the world being merged into will remain mostly unaffected, outside of the increase in players, pre- and post- merge. We will also post a dedicated downtime notification on Friday on our official New World forums with a link to this FAQ.

What happens if the merge doesn’t work properly?

The team will be monitoring the merge as it happens and we will investigate and address any issues that arise as soon as possible. To ensure that we are aware of any issues that happen after the merge, we will open a temporary thread on the forum dedicated to issues that you’ve experienced post-merge, as well as relay any important updates related to the merge.

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Update:

Hi all,

Due to the current outages we are experiencing (as noted here), we will be moving the Server Merge from 2021-12-08T15:00:00Z to 2021-12-08T17:00:00Z to ensure that these issues do not impact the merge between Mardi and Brittia.

Thank you for your understanding!

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Hi all,

We unfortunately will be postponing the server merge for Mardi into Brittia on 2021-12-09T17:00:00Z due to the outage’s impact across all regions.

We apologize for the inconvenience and appreciate your patience.

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Hi all!

The server merge for Mardi and Brittia has already begun! As mentioned in our FAQ, we will be creating a megathread solely for players in these worlds to detail any bugs they may have encountered. Once the merge has been completed, we will be linking the thread to the announcement here.

Thank you!

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Hey all,

We have encountered some issues with the world merge and are working through them. We appreciate your patience and will keep you updated here when we know more!

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Hi all!

We are bringing Brittia back online! When we brought the world out of maintenance after the merge, the company reimbursement for lost territories caused a crash. While we work on a fix for the crash, we have delayed compensation for companies that lost territories due to the merge. We will update this post with news on the fix and reimbursement while we work on ensuring the crash doesn’t impact future merges.

Here are the issues we are currently aware of.

  • Companies from Mardi that were merged into Brittia did not receive compensation for territories they lost - they will receive compensation in the future

If there are any that are not on this list, please follow the template on this megathread to submit a bug report.

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