We wanted to assure you the team is working hard to make New World a fair gameplay environment for our players. We are focused on addressing issues with bots and cheaters. Today, for example, we banned over 1,000 cheaters from the game. We will continue to be diligent in our efforts to identify and remove folks violating our Terms of Service.
If you feel you have been banned incorrectly, please appeal here: Appeal a Ban - Support | Amazon Games
If you want to report someone for violating our Terms of Service, please do so here: Report a Player or Company - Support | Amazon Games
Thank you for your understanding and we appreciate your patience.