Occasional Freezing When Loading & Minimizing Game

I’m experiencing a very strange issue with New World and I have not found a solution. Apologies in advance for the lengthy post, but I want to make sure I don’t miss anything.

Note 1 - If someone has solved this problem, PLEASE let me know. I’m desperately seeking solutions. I love this game and want to play it without issues.

Note 2 - I played all the alphas and betas and had ZERO issues playing or running this game. It’s strange that it’s happening now.

The Problem:

Around 70% of the time I attempt to load New World, I get stuck on the loading screen. I press “Play” from Steam, the game shows the New World logo, then it goes to the black screen with the spinning circle. The audio is still playing in the background.

I notice the game freezes because the loading circle just stops spinning. I usually have to open up Task Manager, force close the game, then try again. After 2 or 3 times of doing this, I eventually get into the game and can play without issues.

Furthermore, this freezing phenomenon happens EVERYTIME I minimize the game or click on my second monitor. I am not exaggerating - I have been unable to use my second monitor during my 80 hour journey in New World. When I attempt to do so, the game/visuals freeze, but I still hear the audio from the lively world.

Thankfully, the game is still playable and once I’m in, I’m good… as long as I don’t accidently press my Windows key or click out of my game. Below is a full list of solutions I have tried.

Steps I’ve Taken to Resolve This Issue:

  • Uninstalled and reinstalled New World multiple times.

  • Turned all of the graphics down to LOW (even though I was running VERY HIGH in alphas and betas) and turned off any settings that would cause performance issues.

  • Reset my gaming PC to factory settings - removed everything.

  • Updated my Windows, drivers, and graphics cards.

  • Increased my virtual memory.

  • Turned off or deleted all background running apps that have nothing to do with New World. Also turned off overlays (Steam, Xbox Game Bar, Discord, etc).

  • Regularly monitored my CPU and GPU stats while playing - haven’t noticed anything off (my computer surpasses all the recommended settings).

  • Tried playing in both full screen and windowed mode.

  • Tried playing on both Ethernet and WiFi. I even disconnected all other devices in my home that were connected to the same Internet as my gaming PC.

  • Deleted specific game files over and over again. Ran as administrator. Uninstalled and reinstalled Easy Anti-Cheat.

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Just to test what happens if you disable your second monitor entirely?

You could try setting power management in both nvidia control panel/3d settings and windows to maximum performance.

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I’ve played with my second monitor off and still experienced the issue (i.e. trying to minimize the game to change a song or something), but I haven’t tried completely disabling the monitor. I will give it a shot and report back - thanks for the suggestion!

I have a weird feeling it has to do with some apps running in the background, which is why I completely reset my PC… but that didn’t work either. :frowning:

Still no help and now my game won’t load at all. :confused:

GetUserStreamSources - PLEASE, HELP!

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Moved this thread over to another one with more details and photos. Game Won't Load - GetUserStreamSources?

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