"only 1 character" now can't login

I haven’t played in over 6 months or whatever. I come back to the login screen…and I get server merging messages, I look at the us east list for my 2 charactesr…BOTH are greyed out and it says you can only have 1 character on a server cluster or whatever…ok that’s f’ing lovely…HOW THE HELL DO I LOGIN…BOTH characters are greyed out…I can’t select either, I cant’ move either…I can do nothing at all…

Please tell em amazon isn’t this dumb (rhetorical)

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