I purchased the game when it came out and refunded it because every time I launched the game my PC rebooted. Decided to give it another shot today and same problem. I have tried every fix I could find to no avail. Doesn’t happen with any other game.
Event viewer log shows:
Log Name: System
Date: 9/28/2021 10:27:03 PM
Event ID: 41
Task Category: (63)
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Make sure to update Bios and follow the recommendations at New World Compatible GPU Driver Update - Support. You might need to Reinstall Easy Anti-Cheat, look for the game directory, and then select the subfolder “EasyAntiCheat.” Click EasyAntiCheat_Setup.exe to run the installer, and relaunch the game when complete.
Note: Installation directory for Steam Games will generally be under: C:\Program Files\Steam (x86)\SteamApps\Common
Also please note Game files not reading and writing properly cause a general fault error within New World. This general fault creates a crash, or exit to desktop.
See the General Troubleshooting Steps above. Crashing with a fatal error usually happens on systems running older versions of Windows. Be sure to confirm that the system meets minimum requirements to run the game.
Repair or install C++ redistributable (game uses 2015-2017 C++ files, found here: The latest supported Visual C++ downloads). It’s important that players either download the x86 or x64 file version, depending on their specific version of Windows.