Permanently banned: Suspicions software or Corrupted files

Game Support English Support
1

Hi, I’m Here To Talk About My Friend [YahyaWarrior] on EU Central Vega Server

He was permanently banned From Playing The Game and posting here…

Here is what he says:

I’m playing New world For around 415 Hours, Never using Cheat, Never Bad speech or anything Against The rules, But tonight I Face a problem, When I start the New world Game in my steam account after the intro I face an error [ Login blocked: Suspicions software or Corrupted files] Then I hit Continue button and I got an error that says you are permanently banned For cheating.

After I Appeal For Ban, i received this a totally Copy Pasted Message!

Hello,

We reviewed the information you provided on appeal and have confirmed that the original disciplinary action was merited in your case. We take instances of EAC Platform Ban Penalty seriously as it is harmful to the community and violates the following section of our Code of Conduct (https://www.amazon.com/help/ags/coc):

Do: play within the rules of the game.

Do not: exploit bugs or other unintended uses of game features.

Do not cheat, bot, hack, or use other software or services that give you an unfair advantage through, for example, unattended gameplay or game modifications.

Do not engage in real-money trading of in-game items and in-game currencies.

We reserve the right to determine what constitutes unfair play and to take corrective action we deem appropriate.

As a result, your Lost Ark account remains permanently banned.

We can’t share any further information about our decision, and we won’t reply to further emails about this issue.

Best regards,
Pieer C.

Lost Ark? Really? I don’t even Have That Game!

For the love of God Fix This!

2

After Chating with 2 Live Chat assistant that both Said submit appeal one more time:

Hello,

We reviewed the information you provided on appeal and have confirmed that the original disciplinary action was merited in your case.

Play fair

Do: play within the rules of the game.

Do not: exploit bugs or other unintended uses of game features.

Do not cheat, bot, hack, or use other software or services that give you an unfair advantage through, for example, unattended gameplay or game modifications.

Do not engage in real-money trading of in-game items and in-game currencies.

We reserve the right to determine what constitutes unfair play and to take corrective action we deem appropriate.

As a result, your New world account remains permanently banned.

We can’t share any further information about our decision, and we won’t reply to further emails about this issue.

Best regards,
Lisa X.
Amazon Game Studios

3

Good improvement, at least they copy-paste the text for the right game this time…still want to know why I have been banned! Jesus! before this, i was saying to my pals who said they are banning innocent people that no they can’t be like these guys! this is amazon and they invest in this game for many years and this bla bla bla…oh god I’m so shocked!

4

I put in 3 unban requests till now… hope got unban soon

5

Amazon
Your Account Amazon.com
Message From Customer Service
Hello,

To appeal a ban, submit a web ticket with the justification for having the ban overturned. Be as detailed as possible in your appeal to ensure it’s processed quickly.

For information about appealing a ban, go to: Appeal a Ban - Support | Amazon Games .

Once we receive an appeal, we do our best to review and respond to it quickly. If overturned, the ban is removed from your account.

Submitting multiple appeals won’t expedite the review of your ban. Additionally, you can only appeal a ban once.

Thanks for contacting Amazon Games!

Best regards,
Glen L.
Amazon Game Studios

nice!

6

Hello yahyawarrior,

I hope this email finds you well!

I’m sorry you’re having trouble with your New World account.

For information about appealing a ban, go to:

If you require further assistance, please do not hesitate to respond to this email.

As an alternative, you can contact support using the following link:

New World - Support | Amazon Games.

You can keep an eye on the official New World forum for the latest updates:

https://forums.newworld.com/

Have a great day!

We’d appreciate your feedback. Please use the buttons below to vote about your experience today.

Best regards,
Goku K.

Still No reason, Still No hope…Nothing…Nobody Takes responsibility For this mess…I bought many skins in this game…many progress…many friends…all for nothing?

7

Hello @iamilio,

Welcome to the New World forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here.

First of all I want to apologize with you, way to many mistakes has been made while handling your request and that is clearly not the quality service you deserve.

Additionally and in order to be able to help you to get a clarification on your concern I will need you to provide me some information.

Please share me here the following:
Your character name:
Steam ID64: (only numbers)
Server:

I’ll be waiting the information to request the appeals team to take a deeper look and provide us a real update on this.

Regards!

2 Likes
8

Hi, I’m glad you responded very quickly, we are very sad about this, really shocked!
@Wyvernn

Steam id 64 = 76561198083898098
Character name= YahyaWarrior
Server= Vega (Eu Central)

1 Like
9

@iamilio,

Thanks for providing the information, I requested the appeals team to review your case and they informed me that the ban was generated directly from the Easy Anti-Cheat system, this means that the EAC identified a software installed on your PC as a violation on the terms of use from them.

In this case I can recommend you to double check your computer and once you’ve verified that no software is violating the EAC terms of use you can appeal the ban directly with them using this link: Easy Anti-Cheat.

I’m sorry that I’m not able to provide you more information and I hope the details I shared you help you get this solved and enable you to play again.

If you need more assistance please don’t hesitate in reaching us again!

Cheers!

1 Like
10

Thank you for your response

But 2 Things:

1- Please Ask Appeal Team What Program made easy anti cheat bans Me? I didn’t install any new software for weeks, maybe msi afterburner? I didn’t even use overlays, just oc + fan control, i also playing ghost recon too (easy anti cheat) but no problem at all

2- in easy anti cheat page that you sent me said:

The following games’ ban appeals are handled by their official support website:

So what should i do?
@Wyvernn

11

I found that prople who get ban send log file to support maybe this help? You can see what happened at in the end, I didn’t understand what is it but it shows something

``<2022-04-19 19:55:30.510>: [Info]: BackupNameAttachment=" Build(1625125) 20 Apr 22 (00 25 30)" – used by backup system

<2022-04-19 19:55:30.510>: [Info]: Log Started at local time Wed Apr 20 00:25:30 2022
<2022-04-19 19:55:30.510>: [Info]: Built on Tue Apr 12 04:38:09 2022

<2022-04-19 19:55:30.510>: [Info]: Running 64 bit Windows version
<2022-04-19 19:55:30.510>: [Info]: Executable: NewWorld.exe [AZ_RETAIL_CONFIG]
<2022-04-19 19:55:30.510>: [Info]: FileVersion: 1.15.507.1625125
<2022-04-19 19:55:30.510>: [Info]: ProductVersion: 1.15.507.1625125
<2022-04-19 19:55:30.510>: [Info]: Using Microsoft ™ C++ Standard Library implementation

<2022-04-19 19:55:30.511>: [Info] (AZCore): [System] Loading system configuration from system_windows_pc.cfg…
<2022-04-19 19:55:30.511>: [Info] (AZCore): [System] GameDir: Assets

<2022-04-19 19:55:31.549>: [Info]:
<2022-04-19 19:55:31.568>: [Info]: Total number of logical processors: 12
<2022-04-19 19:55:31.568>: [Info]: Number of available logical processors: 12
<2022-04-19 19:55:31.568>: [Info]: Total number of system cores: 6
<2022-04-19 19:55:31.568>: [Info]: Number of cores available to process: 6
<2022-04-19 19:55:31.568>: [Info]:
<2022-04-19 19:55:31.568>: [Info]: Processor 0:
<2022-04-19 19:55:31.568>: [Info]: CPU: Intel Intel(R) Core™ i7-5820K CPU @ 3.30GHz
<2022-04-19 19:55:31.568>: [Info]: Family: 6, Model: 15, Stepping: 2
<2022-04-19 19:55:31.568>: [Info]: FPU: On-Chip
<2022-04-19 19:55:31.568>: [Info]: 3DNow!: not present
<2022-04-19 19:55:31.568>: [Info]: MMX: not present
<2022-04-19 19:55:31.568>: [Info]: SSE: present
<2022-04-19 19:55:31.568>: [Info]: SSE2: present
<2022-04-19 19:55:31.568>: [Info]: SSE3: present
<2022-04-19 19:55:31.568>: [Info]: Serial number not present or disabled
<2022-04-19 19:55:31.568>: [Info]:
<2022-04-19 19:55:31.568>: [Info]: Processor 1:
<2022-04-19 19:55:31.568>: [Info]: CPU: Intel Intel(R) Core™ i7-5820K CPU @ 3.30GHz
<2022-04-19 19:55:31.568>: [Info]: Family: 6, Model: 15, Stepping: 2
<2022-04-19 19:55:31.568>: [Info]: FPU: On-Chip
<2022-04-19 19:55:31.568>: [Info]: 3DNow!: not present
<2022-04-19 19:55:31.568>: [Info]: MMX: not present
<2022-04-19 19:55:31.568>: [Info]: SSE: present
<2022-04-19 19:55:31.568>: [Info]: SSE2: present
<2022-04-19 19:55:31.568>: [Info]: SSE3: present
<2022-04-19 19:55:31.568>: [Info]: Serial number not present or disabled
<2022-04-19 19:55:31.568>: [Info]:
<2022-04-19 19:55:31.568>: [Info]: Processor 2:
<2022-04-19 19:55:31.568>: [Info]: CPU: Intel Intel(R) Core™ i7-5820K CPU @ 3.30GHz
<2022-04-19 19:55:31.568>: [Info]: Family: 6, Model: 15, Stepping: 2
<2022-04-19 19:55:31.568>: [Info]: FPU: On-Chip
<2022-04-19 19:55:31.568>: [Info]: 3DNow!: not present
<2022-04-19 19:55:31.568>: [Info]: MMX: not present
<2022-04-19 19:55:31.568>: [Info]: SSE: present
<2022-04-19 19:55:31.568>: [Info]: SSE2: present
<2022-04-19 19:55:31.568>: [Info]: SSE3: present
<2022-04-19 19:55:31.568>: [Info]: Serial number not present or disabled
<2022-04-19 19:55:31.568>: [Info]:
<2022-04-19 19:55:31.568>: [Info]: Processor 3:
<2022-04-19 19:55:31.568>: [Info]: CPU: Intel Intel(R) Core™ i7-5820K CPU @ 3.30GHz
<2022-04-19 19:55:31.568>: [Info]: Family: 6, Model: 15, Stepping: 2
<2022-04-19 19:55:31.568>: [Info]: FPU: On-Chip
<2022-04-19 19:55:31.568>: [Info]: 3DNow!: not present
<2022-04-19 19:55:31.568>: [Info]: MMX: not present
<2022-04-19 19:55:31.568>: [Info]: SSE: present
<2022-04-19 19:55:31.568>: [Info]: SSE2: present
<2022-04-19 19:55:31.568>: [Info]: SSE3: present
<2022-04-19 19:55:31.568>: [Info]: Serial number not present or disabled
<2022-04-19 19:55:31.568>: [Info]:
<2022-04-19 19:55:31.568>: [Info]: Processor 4:
<2022-04-19 19:55:31.568>: [Info]: CPU: Intel Intel(R) Core™ i7-5820K CPU @ 3.30GHz
<2022-04-19 19:55:31.568>: [Info]: Family: 6, Model: 15, Stepping: 2
<2022-04-19 19:55:31.568>: [Info]: FPU: On-Chip
<2022-04-19 19:55:31.568>: [Info]: 3DNow!: not present
<2022-04-19 19:55:31.568>: [Info]: MMX: not present
<2022-04-19 19:55:31.568>: [Info]: SSE: present
<2022-04-19 19:55:31.568>: [Info]: SSE2: present
<2022-04-19 19:55:31.568>: [Info]: SSE3: present
<2022-04-19 19:55:31.568>: [Info]: Serial number not present or disabled
<2022-04-19 19:55:31.568>: [Info]:
<2022-04-19 19:55:31.568>: [Info]: Processor 5:
<2022-04-19 19:55:31.568>: [Info]: CPU: Intel Intel(R) Core™ i7-5820K CPU @ 3.30GHz
<2022-04-19 19:55:31.568>: [Info]: Family: 6, Model: 15, Stepping: 2
<2022-04-19 19:55:31.568>: [Info]: FPU: On-Chip
<2022-04-19 19:55:31.568>: [Info]: 3DNow!: not present
<2022-04-19 19:55:31.568>: [Info]: MMX: not present
<2022-04-19 19:55:31.568>: [Info]: SSE: present
<2022-04-19 19:55:31.568>: [Info]: SSE2: present
<2022-04-19 19:55:31.568>: [Info]: SSE3: present
<2022-04-19 19:55:31.568>: [Info]: Serial number not present or disabled
<2022-04-19 19:55:31.568>: [Info]:
<2022-04-19 19:55:31.568>: [Info]: Windows 10 64 bit (build 10.0.19043)
<2022-04-19 19:55:31.568>: [Info]: System language: English
<2022-04-19 19:55:31.568>: [Info]: Windows Directory: “C:\Windows”
<2022-04-19 19:55:31.568>: [Info]: Local time is 00:25:31 04/20/22, system running for 67 minutes
<2022-04-19 19:55:31.568>: [Info]: 32681MB physical memory installed, 25997MB available, 134217727MB virtual memory installed, 20 percent of memory in use
<2022-04-19 19:55:31.569>: [Info]: PageFile usage: 159MB, Working Set: 212MB, Peak PageFile usage: 359MB,
<2022-04-19 19:55:31.569>: [Info]: Current display mode is 78043832, (Unknown graphics card)
<2022-04-19 19:55:31.569>: [Info]: IBM enhanced (101/102-key) keyboard and 16+ button mouse installed
<2022-04-19 19:55:31.569>: [Info]: --------------------------------------------------------------------------------
<2022-04-19 19:55:31.573>: [Info] (AZCore): [System] Stream Engine Initialization
<2022-04-19 19:55:31.574>: [Info]: GameName: New World
<2022-04-19 19:55:31.574>: [Info]: BuildTime: Tue Apr 12 04:38:09 2022

<2022-04-19 19:55:31.574>: [Info] (AZCore): [System] Physics initialization
<2022-04-19 19:55:31.575>: [Info] (AZCore): [System] Renderer initialization
<2022-04-19 19:55:31.837>: [Info]: Logging video adapters:
<2022-04-19 19:55:33.465>: [Info]: - NVIDIA GeForce GTX 1080 Ti (vendor = 0x10de, device = 0x1b06)
<2022-04-19 19:55:33.465>: [Info]: - Adapter index: 0
<2022-04-19 19:55:33.465>: [Info]: - Dedicated video memory: 11127 MB
<2022-04-19 19:55:33.465>: [Info]: - Feature level: DX11 (SM 5.0)
<2022-04-19 19:55:33.465>: [Info]: - Displays connected: yes
<2022-04-19 19:55:33.465>: [Info]: - Suitable rendering device: yes
<2022-04-19 19:55:33.690>: [Info]: - Microsoft Basic Render Driver (vendor = 0x1414, device = 0x008c)
<2022-04-19 19:55:33.690>: [Info]: - Adapter index: 1
<2022-04-19 19:55:33.690>: [Info]: - Dedicated video memory: 0 MB
<2022-04-19 19:55:33.690>: [Info]: - Feature level: DX11 (SM 5.0)
<2022-04-19 19:55:33.690>: [Info]: - Displays connected: no
<2022-04-19 19:55:33.690>: [Info]: - Suitable rendering device: no
<2022-04-19 19:55:35.493>: [Info]: Active GPUs: 1
<2022-04-19 19:55:38.815>: [Info]: [Renderer] A display device has been connected to the system
<2022-04-19 19:55:39.304>: [Info] (AZCore): [Audio] AudioSystem initialized in High Ram mode. Available RAM [32680]MB, LowRam cutoff is [9216]MB
<2022-04-19 19:55:40.856>: [Info] (AZCore): [System] Font initialization
<2022-04-19 19:55:40.856>: [Info]: Using FreeType 2.5.0
<2022-04-19 19:55:53.614>: [Info] (AZCore): [System] Time initialization
<2022-04-19 19:55:53.614>: [Info] (AZCore): [System] Input initialization
<2022-04-19 19:55:53.614>: [Info] (AZCore): [System] UI system initialization
<2022-04-19 19:55:53.615>: [Info] (AZCore): [System] Initializing Animation System
<2022-04-19 19:55:53.616>: [Info] (AZCore): [System] Initializing 3D Engine
<2022-04-19 19:55:53.617>: [Info]: Sky light: Optical lookup tables loaded off disc.
<2022-04-19 19:55:53.618>: [Info] (AZCore): [System] Script System Initialization
<2022-04-19 19:55:53.618>: [Info] (AZCore): [System] Entity system initialization
<2022-04-19 19:55:53.620>: [Info] (AZCore): [System] Initializing additional systems
<2022-04-19 19:55:53.620>: [Info] (AZCore): [System] Dynamic Response System initialization
<2022-04-19 19:55:53.620>: [Info] (AZCore): [System] No Dynamic Response System was loaded from a module, the system will use the NULL DynamicResponseSystem.
<2022-04-19 19:55:53.621>: [Info]: Running machine spec auto detect (64 bit)…
<2022-04-19 19:55:53.621>: [Info]: - Windows 10 64 bit (build 10.0.19043)
<2022-04-19 19:55:53.621>: [Info]: - System memory
<2022-04-19 19:55:53.621>: [Info]: — 32680 MB
<2022-04-19 19:55:53.621>: [Info]: - Intel(R) Core™ i7-5820K CPU @ 3.30GHz
<2022-04-19 19:55:53.621>: [Info]: — Number of available cores: 6 (out of 6)
<2022-04-19 19:55:53.621>: [Info]: — Number of logical processors: 12
<2022-04-19 19:55:53.918>: [Info]: - NVIDIA GeForce GTX 1080 Ti (vendor = 0x10de, device = 0x1b06)
<2022-04-19 19:55:53.918>: [Info]: — Dedicated video memory: 11127 MB
<2022-04-19 19:55:53.918>: [Info]: — Feature level: DX11 (SM 5.0)
<2022-04-19 19:55:53.919>: [Info]: - Final rating: Machine class 3
<2022-04-19 19:55:58.234>: [Info] (AZCore): [System] == Version Info ===============================================================

<2022-04-19 19:55:58.234>: [Info] (AZCore): [System] [RETAIL].Javelin.1.15.507.1625125

<2022-04-19 19:55:58.234>: [Info] (AZCore): [System] ===============================================================================

<2022-04-19 19:55:58.242>: [Info]: Client config override file not found: @assets@/ClientOverride.json
<2022-04-19 19:55:59.282>: [Info] (AZCore): [Game] Steam Initialized!
<2022-04-19 19:55:59.282>: [Info] (AZCore): [Game] Using remote config: true
<2022-04-19 19:55:59.282>: [Info] (AZCore): [Game] Steam Utils obtained? true
<2022-04-19 19:55:59.282>: [Info] (AZCore): [Game] Using Steam App ID: 1063730
<2022-04-19 19:55:59.282>: [Info] (AZCore): [StackConfig] Configuring remote config with bucket ags-javelin-remote-config
<2022-04-19 19:55:59.282>: [Info]: Channel service uri: https://d2c74t4zimux3r.cloudfront.net/STEAM_APP_ID.1063730.json
<2022-04-19 19:56:00.210>: [Info]: Channel name: Retail
<2022-04-19 19:56:00.210>: [Info]: Found cluster data for cluster id: fra-prod
<2022-04-19 19:56:00.210>: [Info]: Display Name: EU Central
<2022-04-19 19:56:00.210>: [Info]: Auth Stack: https://2mfrik7h83.execute-api.us-east-1.amazonaws.com/Prod
<2022-04-19 19:56:00.210>: [Info]: Auth Stack Region: us-east-1
<2022-04-19 19:56:00.210>: [Info]: Gateway Host: u433g9r00c.execute-api.eu-central-1.amazonaws.com
<2022-04-19 19:56:00.210>: [Info]: Gateway Stack: d1w0bfy6smo4d1.cloudfront.net
<2022-04-19 19:56:00.210>: [Info]: Gateway Stack Region: eu-central-1
<2022-04-19 19:56:00.210>: [Info]: Http Gateway Stack: https://d1w0bfy6smo4d1.cloudfront.net/prod
<2022-04-19 19:56:00.210>: [Info]: Http Gateway Stack Region: eu-central-1
<2022-04-19 19:56:00.210>: [Info]: Found cluster data for cluster id: gru-prod
<2022-04-19 19:56:00.210>: [Info]: Display Name: SA East
<2022-04-19 19:56:00.210>: [Info]: Auth Stack: https://kqqt5twsi7.execute-api.us-east-1.amazonaws.com/Prod
<2022-04-19 19:56:00.210>: [Info]: Auth Stack Region: us-east-1
<2022-04-19 19:56:00.210>: [Info]: Gateway Host: j4n6whncmi.execute-api.sa-east-1.amazonaws.com
<2022-04-19 19:56:00.210>: [Info]: Gateway Stack: d1cjlmzk0xrm0z.cloudfront.net
<2022-04-19 19:56:00.210>: [Info]: Gateway Stack Region: sa-east-1
<2022-04-19 19:56:00.210>: [Info]: Http Gateway Stack: https://d1cjlmzk0xrm0z.cloudfront.net/prod
<2022-04-19 19:56:00.210>: [Info]: Http Gateway Stack Region: sa-east-1
<2022-04-19 19:56:00.210>: [Info]: Found cluster data for cluster id: iad-prod
<2022-04-19 19:56:00.210>: [Info]: Display Name: US East
<2022-04-19 19:56:00.210>: [Info]: Auth Stack: https://eudbjx6mig.execute-api.us-east-1.amazonaws.com/Prod
<2022-04-19 19:56:00.210>: [Info]: Auth Stack Region: us-east-1
<2022-04-19 19:56:00.210>: [Info]: Gateway Host: 0prplal5u1.execute-api.us-east-1.amazonaws.com
<2022-04-19 19:56:00.210>: [Info]: Gateway Stack: d2oeuvxi3kfsrw.cloudfront.net
<2022-04-19 19:56:00.210>: [Info]: Gateway Stack Region: us-east-1
<2022-04-19 19:56:00.210>: [Info]: Http Gateway Stack: https://d2oeuvxi3kfsrw.cloudfront.net/prod
<2022-04-19 19:56:00.210>: [Info]: Http Gateway Stack Region: us-east-1
<2022-04-19 19:56:00.210>: [Info]: Found cluster data for cluster id: pdx-prod
<2022-04-19 19:56:00.210>: [Info]: Display Name: US West
<2022-04-19 19:56:00.210>: [Info]: Auth Stack: https://q8hqllbg6k.execute-api.us-east-1.amazonaws.com/Prod
<2022-04-19 19:56:00.210>: [Info]: Auth Stack Region: us-east-1
<2022-04-19 19:56:00.210>: [Info]: Gateway Host: v7irlu1nrl.execute-api.us-west-2.amazonaws.com
<2022-04-19 19:56:00.210>: [Info]: Gateway Stack: d3bj4csovi1fe8.cloudfront.net
<2022-04-19 19:56:00.210>: [Info]: Gateway Stack Region: us-west-2
<2022-04-19 19:56:00.210>: [Info]: Http Gateway Stack: https://d3bj4csovi1fe8.cloudfront.net/prod
<2022-04-19 19:56:00.210>: [Info]: Http Gateway Stack Region: us-west-2
<2022-04-19 19:56:00.210>: [Info]: Found platform metadata for key: ENTITLEMENTS.STEAM_APP_ID.1063730
<2022-04-19 19:56:00.210>: [Info]: Found platform metadata for key: PERSONA.STEAM_APP_ID.1063730
<2022-04-19 19:56:00.210>: [Info]: Found persona role for cluster id: fra-prod - arn:aws:iam::093607389475:role/AgsLiveResources-AllowPersonaAccessRole-1U24RJQDKWS63
<2022-04-19 19:56:00.210>: [Info]: Found persona role for cluster id: fra-qa - arn:aws:iam::544220128841:role/AgsLiveResources-AllowPersonaAccessRole-PSN32B5D8G0L
<2022-04-19 19:56:00.210>: [Info]: Found persona role for cluster id: fra-staging - arn:aws:iam::411585047658:role/AgsLiveResources-AllowPersonaAccessRole-709I6ZY9EAFH
<2022-04-19 19:56:00.210>: [Info]: Found persona role for cluster id: gru-prod - arn:aws:iam::845253724667:role/AgsLiveResources-AllowPersonaAccessRole-SLHVYULH7U5
<2022-04-19 19:56:00.210>: [Info]: Found persona role for cluster id: iad-prod - arn:aws:iam::819349112573:role/AgsLiveResources-AllowPersonaAccessRole-1PHH0BI346X75
<2022-04-19 19:56:00.210>: [Info]: Found persona role for cluster id: iad-staging - arn:aws:iam::910532829260:role/AgsLiveResources-AllowPersonaAccessRole-OXG60NCUXR74
<2022-04-19 19:56:00.210>: [Info]: Found persona role for cluster id: pdx-devo - arn:aws:iam::166847089677:role/AgsLiveResources-AllowPersonaAccessRole-15NKM8MRPA2BX
<2022-04-19 19:56:00.210>: [Info]: Found persona role for cluster id: pdx-prod - arn:aws:iam::458929010575:role/AgsLiveResources-AllowPersonaAccessRole-QYL4I8P12BEA
<2022-04-19 19:56:00.210>: [Info]: Found persona role for cluster id: pdx-qa - arn:aws:iam::379061375310:role/AgsLiveResources-AllowPersonaAccessRole-116SW3GWSL7P1
<2022-04-19 19:56:00.210>: [Info]: Found persona role for cluster id: syd-prod - arn:aws:iam::018141801470:role/AgsLiveResources-AllowPersonaAccessRole-1CPZ9EG8SYMOQ
<2022-04-19 19:56:00.210>: [Info]: Found cluster data for cluster id: syd-prod
<2022-04-19 19:56:00.210>: [Info]: Display Name: AP Southeast
<2022-04-19 19:56:00.210>: [Info]: Auth Stack: https://hhf8nn71vb.execute-api.us-east-1.amazonaws.com/Prod
<2022-04-19 19:56:00.210>: [Info]: Auth Stack Region: us-east-1
<2022-04-19 19:56:00.210>: [Info]: Gateway Host: ep1m9qoir8.execute-api.ap-southeast-2.amazonaws.com
<2022-04-19 19:56:00.210>: [Info]: Gateway Stack: de4mfzk9wkelz.cloudfront.net
<2022-04-19 19:56:00.210>: [Info]: Gateway Stack Region: ap-southeast-2
<2022-04-19 19:56:00.210>: [Info]: Http Gateway Stack: https://de4mfzk9wkelz.cloudfront.net/prod
<2022-04-19 19:56:00.210>: [Info]: Http Gateway Stack Region: ap-southeast-2
<2022-04-19 19:56:05.200>: [Info]: Failure in initializing Fuel::Iap::IapClient: 14
<2022-04-19 19:56:05.201>: [Info] (AZCore): [Game] LogEnvironmentString: ProductId: STEAM_APP_ID.1063730
<2022-04-19 19:56:05.202>: [Info] (AZCore): [Game] LogEnvironmentString: ClusterId: fra-prod
<2022-04-19 19:56:05.204>: [Info] (AZCore): [StackConfig] LayerS3(): layer’s “remoteCfg.public.RegionId” S3 key (old: “”), reset to new value: “applications/public/configuration-sets/RegionId/fra-prod/versionless”
<2022-04-19 19:56:05.204>: [Info] (AZCore): [StackConfig] LayerS3(): layer’s “remoteCfg.public.RegionIdv” S3 key (old: “”), reset to new value: “applications/public/configuration-sets/RegionId/fra-prod/507;1625125”
<2022-04-19 19:56:05.204>: [Info] (AZCore): [StackConfig] LayerS3(): layer’s “remoteCfg.public.CognitoId” S3 key (old: “”), reset to new value: “applications/public/configuration-sets/CognitoId/us-east-1:0de93f7c-814e-4d48-a8fd-b6efc2f9ed93/versionless”
<2022-04-19 19:56:05.204>: [Info] (AZCore): [StackConfig] LayerS3(): layer’s “remoteCfg.public.CognitoIdv” S3 key (old: “”), reset to new value: “applications/public/configuration-sets/CognitoId/us-east-1:0de93f7c-814e-4d48-a8fd-b6efc2f9ed93/507;1625125”
<2022-04-19 19:56:05.204>: [Info] (AZCore): [StackConfig] LayerS3(): layer’s “remoteCfg.publicGameplay.RegionId” S3 key (old: “”), reset to new value: “applications/publicGameplay/configuration-sets/RegionId/fra-prod/versionless”
<2022-04-19 19:56:05.204>: [Info] (AZCore): [StackConfig] LayerS3(): layer’s “remoteCfg.publicGameplay.RegionIdv” S3 key (old: “”), reset to new value: “applications/publicGameplay/configuration-sets/RegionId/fra-prod/507;1625125”
<2022-04-19 19:56:05.204>: [Info] (AZCore): [StackConfig] LayerS3(): layer’s “remoteCfg.publicGameplay.CognitoId” S3 key (old: “”), reset to new value: “applications/publicGameplay/configuration-sets/CognitoId/us-east-1:0de93f7c-814e-4d48-a8fd-b6efc2f9ed93/versionless”
<2022-04-19 19:56:05.204>: [Info] (AZCore): [StackConfig] LayerS3(): layer’s “remoteCfg.publicGameplay.CognitoIdv” S3 key (old: “”), reset to new value: “applications/publicGameplay/configuration-sets/CognitoId/us-east-1:0de93f7c-814e-4d48-a8fd-b6efc2f9ed93/507;1625125”
<2022-04-19 19:56:05.204>: [Info] (AZCore): [AuthManager] Initializing Steam Auth Manager.
<2022-04-19 19:56:05.204>: [Info] (AZCore): [SteamAuth] Initializing Persona.
<2022-04-19 19:56:05.295>: [Info]: [EasyAntiCheat] Initializing EAC game client module…
<2022-04-19 19:56:05.303>: [Info]: [EasyAntiCheat] …EAC game client module initialized successfully.
<2022-04-19 19:56:05.863>: [Info]: Initializing default materials…
<2022-04-19 19:56:05.863>: [Info]: Initializing default footstep material…
<2022-04-19 19:56:06.293>: [Info] (AZCore): [streamingGDEManager] Initialize()
<2022-04-19 19:56:06.293>: [Info] (AZCore): [AsyncMapUnload] No previous level to unload, so not starting async. Just loading this map now: (“frontendv2”)
<2022-04-19 19:56:06.293>: [Info]: ============================ Loading level frontendv2 ============================
<2022-04-19 19:56:09.569>: [Info]: [Vivox] VoiceChatSystemComponent: invalid input device id {0.0.1.00000000}.{33130891-0363-43b2-a44a-58096ef62376}
<2022-04-19 19:56:09.569>: [Info]: [Vivox] VoiceChatSystemComponent: invalid output device id {0.0.0.00000000}.{817f0568-1a66-44f8-9b6c-cc19162d1701}
<2022-04-19 19:56:11.378>: [Info]: CryAnimation: character-definition not found: objects/characters/player/male/feminineShamanMT5/female_feminineShamanMT5.cdf
<2022-04-19 19:56:11.946>: [Info]: CryAnimation: character-definition not found: objects/characters/player/male/feminineRegalT2/female_feminineRegalT2.cdf
<2022-04-19 19:56:12.089>: [Info]: CryAnimation: character-definition not found: objects/characters/player/male/feminineRangerT2/female_feminineRangerT2.cdf
<2022-04-19 19:56:12.199>: [Info]: CryAnimation: character-definition not found: objects/characters/player/male/clotht5var2/male_clothT5var1.cdf
<2022-04-19 19:56:12.220>: [Info]: CryAnimation: character-definition not found: objects/characters/player/male/clotht5var2/male_clothT5var1.cdf
<2022-04-19 19:56:12.741>: [Info]: CGame::InitCoatlicueTerrain
<2022-04-19 19:56:12.760>: [Info] (AZCore): [Game] 0x441F4C03(user) attempting sign-in.
<2022-04-19 19:56:12.760>: [Info] (AZCore): [Game] LogEnvironmentString: Auth Mode: user
<2022-04-19 19:56:12.760>: [Info] (AZCore): [SteamAuth] Attempting to log in to Steam
<2022-04-19 19:56:12.760>: [Info] (AZCore): [SteamAuth] Getting steam auth session ticket.
<2022-04-19 19:56:14.721>: [Info] (AZCore): [SteamAuth] OnAuthSessionTicket: Authenticating using steam auth session ticket: 2
<2022-04-19 19:56:14.726>: [Info] (AZCore): [SteamAuth] CreateSteamSessionJob: Calling Persona to create steam session
<2022-04-19 19:56:15.912>: [Info] (AZCore): [SteamAuth] OnCreatedSessionSteam: Persona failure, result code 700
<2022-04-19 19:56:15.912>: [Info] (AZCore): [SteamAuth] Found penalty: Type: BannedCheating, Id: PO5fQ4AByQk0-waeuWuV, Policy: , IsBan: yes, IsWarning: no
<2022-04-19 19:56:15.912>: [Info] (AZCore): [AuthStackCredentialsProvider] Failed to get valid gateway AWS credentials, next attempt will start after 2022-04-19T19:57:19Z
<2022-04-19 19:56:15.912>: [Info] (AZCore): [SteamAuth] Calling Http API: https://d1w0bfy6smo4d1.cloudfront.net/prod/credentials
<2022-04-19 19:56:15.912>: [Info] (AZCore): [Game] CGame::OnCampfireLoginFailed with error: BannedCheating|0||
<2022-04-19 19:56:16.540>: [Info] (AZCore): [AuthStackCredentialsProvider] Failed to get valid Http API: Error returning 200 response code. AWS credentials, next attempt will start after 2022-04-19T19:57:20Z
<2022-04-19 19:56:43.149>: [Info]: User declined to retry authentication, exiting.
<2022-04-19 19:56:43.149>: [Info]: CSystem::Quit invoked from thread 18340 (main is 18340)
<2022-04-19 19:56:43.149>: [Info] (AZCore): [Game] CGame::ActorContainerDisconnect

12

seriously why did no one tell me what I did wrong? no evidence? nothing? no review just bots copy-pasting the same thing over and over?

13

Message From Customer Service
Hello,

This is Sean from Amazon Games Support, thank you for reaching out today!

I am sorry to hear that you have been banned from playing New World.

I have gone ahead and forwarded your appeal to our moderation team, who will be reviewing the case.

It usually takes between 1 and 7 days to hear back from our moderation team about the appeal outcome, after which I will provide you with an update.

Thank you for your patience while we look into this for you!

Please have a Marvelous day ahead!

Best regards,
Sean R.
Amazon Game Studios

14

Hi @iamilio,

Sorry for the long hold, sadly if the ban is automatically generated by EAC we don’t get the details on the software, what we can do in this case is that you will need to reach our live chat to request the creation of a ticket for an special review.

In this case is not gonna be a ban appeal, don’t refer to the request like a ban but instead a EAC lock from New World, neither us nor the live chat have the possibility to handle ban appeals so if you refer to it like that will probably get turned down.

Reach us via chat using the following link: Contact Us | Amazon Games and request the ticket, once you have the ticket number please leave it here so I can keep you updated.

Regards!

1 Like
15

Thanks man, I submitted the ticket and waiting for the Ticket number I think it’s coming by confirmation Email right?

16

@Wyvernn

After Submitting Ticket :

Message From Customer Service

Hello

This is Angello from the Amazon Games Support Team, thank you for letting me assist you today!

I have escalated your problem to our moderation team.

I’ll contact you again when I got news in regards your ticket

Thank you for taking the time to work with us during this process. We really appreciate your patience.

It was a pleasure talking to you! If you need additional assistance or have further questions, please don’t hesitate to contact us again.

We’d appreciate your feedback. Please use the buttons below to vote about your experience today.

Best regards,

Angello

Amazon Game Studios

Then i replied and asked for ticket number as you said:

Hello yahyawarrior,

This is Sergio. Greetings from Amazon Games Support team. I hope this email finds you well.

Sadly I cannot provide this yahyawarrior and it seems to be very strange for a moderator from the forums asking for this, this is already being looked by the moderation team and also an associate has a follow up on the case, so once there is an update from them you will receive the resolution via email from the associate who has the follow up.

So from here I recommend you to wait for the resolution from the moderation team in your email.

I hope you have a great rest of your day!

Thanks for contacting Amazon Games!

We’d appreciate your feedback. Please use the buttons below to vote about your experience today.

Best regards,

Sergio F.

Amazon Game Studios

So i guess we should wait…?

17

@Wyvernn we are getting old here :((

18

@Developer

i kindly ask you a favor guys, i didn’t cheat, Please Investigate this problem, Love to hear you back.

19

Hello @iamilio,

First of all I’m sorry for the long hold, I was on my days off and was not able to answer fast enough, right now I’m backtracking the information because I know it can be frustrating to not get an answer nor the option to ask with a ticket number for an update.

I will be trying to get a response on this as soon as possible.

Cheers!

20

Thanks Brother, i will waiting for your update.

1 Like