Here I have the same problem with this support, they gave me a ban for 7 days, it’s not clear why, well, it’s okay, after 7 days I was updated the ban for another 7 days, while I didn’t even have time to enter the game
You were banned for either the trophy glitch or the trade glitch. They are actively reviewing those and will be providing either temporary bans, unbans, or permanent bans depending on what you did.
I have no idea what trophy even are, keep in mind i’m new to the game (currently level 29) still learning how the game works lol, but i’ll ask him if he knows about those bugs that were in place
I myself didn’t exactly dupal trophies, but I actively trade and make exchanges, it’s very disappointing that if I come across a duped trophy, I suffer because of it
here is another person who built a similar article, he was banned 3 times in a row
Summary execution perma ban from AGS ''customer service''
I was referring to Xardrovich1. No clue what happened to your friend. Sorry.
Did you make trades on the day the trade glitches were happening? Did anyone mysteriously cancel but you kept the items or gold?
Did you place more than one type of trophy per house?
i bought 3 major luck trophies for 70 each, that’s a good price for them
if they provided some kind of evidence on which I was banned, there would be no questions at all
It’s a shame that this can happen to anyone and nothing can be done about it
They’re actively reviewing the bans from that day. (And that’s not to say I like the current AGS appeal system) https://twitter.com/dev_katyk/status/1575547897944612864
You didn’t answer the question. Did you put more than one luck trophy per house? Did that trade timeout or not go through properly? Was it a manual trade for the trophies? Did you keep the gold after the trade?
I put one trophy in the house and the gold went to the seller, there were no thoughts how to cash in, you understand the problem is that they gave one ban immediately after it another ban I didn’t even have time to enter the game I think that after 2 bans there will be 3.3 times in a row and 3 is the last ban forever
and support uses bots that respond according to a pre-written wording
Hello!
I understand that one of your friends was banned permanently from playing New World. Unfortunately, we are not able to handle bans here in the forums, and the only way to appeal is the traditional Appeal a Ban Web Ticket . While I understand that your friend has filed appeals before, we will not be able to provide any further insight on any bans here in the forums.
I apologize for any inconvenience this may cause.
Farewell!
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AGS customer service must stop sending automatic responses and start acting like an actual customer service ASAP…
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NGL the title baited me in hard.
Just because he hasnt played the game since doesnt mean the ban wasnt deserved. Just because he cant remember how he behaved or what he did doesnt mean its not deserved.
While he may have a clean record and been wrongly banned (in which case keep sending support tickets). There is also a possibility he behaved in some wrong many when he did play and the ban was issued after he quit (cause bans dont matter if you are active or not). He could have been toxic in VC or Text, could have been spam reported (was used to get people banned so they couldnt participate in pvp/wars, the dark days of NW), could have used bots, could have spam reported people and they have proof he was doing it.
Either way continue sending support tickets and see if they can answer why. While it is a bummer you cant refund (granted you should have been able to refund as long as you didnt play for longer than the refund window), I dont think knowing customer service was bad would have impacted the purchase as most people dont ever think they will interact with CS. (plus most people know amazon has garbage service)
I hope your issue is resolved and I hope this sheds some light on why its possible he got banned.
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Basic AGS Support… worst Support i did ever see in a game.
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update: He made another ticket yesterday cause people said to keep making tickets, waiting on a reply.
@BaguetteMan your friend has a ban because he bought an item on trading post that was made by a cheater. Hundreds of people got perma banned because of that. Unfortunately ban appeals gives automatic responses that are the same for every player. Also 0 information about when and if they will do anything about that. Every topic on forum is getting closed or deleted.
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Considering it says “Disruptive behavior”, no.
If the reply email from AGS would have been transparent about why a player is banned, we would have not seen such posts like this. Sigh.
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Hello Aeternum Dwellers,
Please note that, as @distantefix has let you know, we do not handle bans or ban appeals in the forums and has provided guidance on where to appeal so I will now be closing this thread.
Good luck! 