Ping been too high lately

[Sinner88]

Hello there, since the update that happened in November my ping jumped from 60-70 to 230+
I tried all trouble shooting I found on the internet nothing worked, called customer support and nothing there too and I’m still waiting.

My ping on character selecting screen is 68 as you see from the screen shot provided however when I’m in game it shows my ping is 230+.

I’m a bow user and with this ping I cannot play like this.

The problem seems to be that my data is going to the US server first then to the EU servers for some unknown reason.

All I want is to know is there any plan to fix this and where is it on your priorities cause from searching on google seems like a lot are facing the same problem, if not just let us know instead of wasting our time cause as things are this game is not playable for us

[Pym]

I also am experiencing this, literally unplayable. I am a bow user as well, and since launch up until mid-end of November I had great ping! always around 60-70. Lately though its always 200+! I tried every fix I could find, contacted customer support for amazon as well as my isp, no change. Hardline to modem or wireless it doesn’t make a difference in the ping.

[AMK]

Hello @Sinner88 @Pym,

I’m sorry your having issues with high latency after the latest patch.

Unfortunately this is a known issue with few players, but the good news is our Devs team are aware of this and working on a fix as we speak.

You can also try the steps mentioned below and check if it help resolve your issue -

1. Restart your PC and disconnect the power to your Modem and/or Router for 60 seconds.
2. Reconnect the power and wait for the internet connection to be restored before powering your PC back on and attempting to access the game.
3. Try switching from a Wireless connection to a Wired one (if possible).

If that doesn’t help, we’ll need to completely reset and refresh the connection your computer has to the internet:

1. From the Start menu, begin typing ‘cmd’.
2. In the results that populate, right-click the Command Prompt result and select Run as administrator.
3. Type ipconfig /flushdns and press Enter. Wait a few seconds and when the command prompt appears, proceed to the next step.
4. Type ipconfig /registerdns and press Enter.
5. Type ipconfig /release and press Enter.
6. Type ipconfig /renew and press Enter.
7. Type netsh winsock reset and press Enter.
8. Restart your computer.

Also checking some players run DDU and reinstall drivers and that seems to work for them, so you can give it a try.

Here is a post with a possible solution kindly try this step as well -

A possible fix for the Network Lag Issues (Worked for me).

If the issue still persists after trying these steps reply back to this post so that we can further troubleshoot it.

I hope this information helps!

Take care.

[Pym]

I have followed these steps many times, as you guys at Customer Service like to copy and paste the same “fixes.” it doesn’t work.

[AMK]

@Pym,

I’m sorry that the issue still persists,

In this case we need escalate it further to our tech team so that we can find the root cause of the issue.

I would request you to Send me a PM with dxdiag report and atleast 3 latest log files.

Instructions for generating a DXdiag: Open and run DxDiag.exe

Instructions for finding the in-game logs:

Press Windows+R on the keyboard, type %appdata% and press enter.
Open the most recent file from this folder: /AppData/local/AGS/LogBackups.
Paste the contents of the file into your message.
I will then escalate the concern and update you when I have any information from the team.

Looking forward to your reply.

Have a great day!

[Pym]

I tried to follow your instructions but when i pasted the contents of the log it was too large 433000 characters, the limit is 34000.

[AMK]

@Pym,

I Send you a PM with instructions.

[Sinner88]

Cannot past the log files on a pm massage

[Sinner88]

I cannot past the files you asked in a PM so I’m doin it here

let me just say this, the problem is not from my internet or anyone else, the solutions you guys are providing are typical ping problems while this is not such a problem
if you look around on forums you will see that many others are facing the same thing, there is even one on the same thread I started with the exact same thing to say as me, it all started with the November game patch, our ping just jump from 60 to 200+ for no reason

(Attachment DxDiag.txt is missing)

(Attachment Game Build(1523248) 29 Dec 21 (08 39 11).log is missing)

(Attachment Game Build(1523248) 29 Dec 21 (09 02 59).log is missing)

(Attachment Game Build(1523248) 29 Dec 21 (09 23 40).log is missing)

[Pym]

@AMK So something to consider, I used a VPN to select what server I am routed to through New world, and picked the closest one. I was able to reduce my ping by over HALF. So I believe the issue stems from a routing issue on your end, not connecting people to the closest server.

I did have to pay for the VPN, but its worth it to test for available fixes.

I play US West and connected to the Oregon server.

[Sinner88]

Ya same here, I cant play the game at all, think I will just quit and look for something else
240 ping is not something that can be played and I know that the problem is not from my side since I was playin on 60 just before the november patch

black listed AGS games for future

[Sinner88]

still waiting for a fix or a replay or anything…

[AMK]

Helo @Sinner88,

Can you please check your DM for instructions to send the logs.

[Sinner88]

still waiting on a fix

[sakkiso]

Did anything happen? I’m facing the same proble

[PeaceMakerr]

Hello @sakkiso!

Hope you are doing well.

I am sorry to know that you are facing the high ping issue.

If you have already tried all the troubleshooting steps mentioned, I would request you to please contact our live mediums here Contact Us | Amazon Games so that they can create Individual tickets for this issue and help you with a resolution.

Please provide them with the latest 3 game log files & DXdiag.

Instructions for generating a DXdiag: Open and run DxDiag.exe

Instructions for finding the in-game logs:

Press Windows+R on the keyboard, type %appdata% and press enter.
Open the most recent file from this folder: /AppData/local/AGS/LogBackups.
Paste the contents of the file into your message.

Please do let me know if you have any further queries.

Have a good day!

[sakkiso]

Yep I did, I’ve raised a ticket but I’m still waiting on a response.