Ping from 120 up to 350

Hello, I’ve been playing for about a year, I also recently started playing on new servers. I’m from Uzbekistan, my ping to the eu servers was always 120. but now it has become after the last updates on November 5, approximately, the ping has become 320-400. i downloaded the nttp analyzer and made screenshots, it shows that after authorization in the game, and a couple of minutes of wandering around the world, this server gives out the url “” and after a couple more minutes of wandering around the world, a new url appeared “” .

Am I playing on Europe servers? it seems that my connection goes through the US to the Imhotep and Dry Tree eu can you help? please do not advise to restart the modem and so on, I already did it. I deleted and downloaded the game a couple of times, reinstalled windows, nothing helped. It’s been like this for 20 days now.

Hello @kamaelll96,

Welcome to the New World forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

I’m really sorry about the lag issue you’re experiencing, I know this could be a frustrating situation and this is not the experience we aim for!

On the following link you will find some troubleshooting steps that might help you with your concern:

Troubleshooting Lag and Connectivity Issues - Support | Amazon Games.

If this doesn’t work then I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.

Please make sure to add the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:

DxDiag report:

  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.


  • Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\

If you need further assistance in any other issue please don’t hesitate in reaching us again!


Just as a general FYI the ping on the server selector isn’t accurate for what will happen in-game. This tool isn’t giving you accurate numbers either, that’s measuring some unrelated HTTP stuff, not the actual main game stuff.

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