Player Bans- Support Issues

A lot of people come here to post about bans and are being told to go to support. The support SUCKS. I personally know one person who got banned and have seen multiple other posts and complaints about only getting a canned response. People are going to keep posting about bans on the forums because they are frustrated. I’m frustrated with support and I haven’t even submitted a ticket, because I just keep hearing about it.

I know we were told that the ban appeal process and support would feel more responsive, but I haven’t noticed that to be the case. Is there any update on this?

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