Playing music sometimes locks up and have to alt+f4

[sandman369]

• What is your character name in New World: sandman369
• What server/world did you experience your issue on: Maramma
• Describe the issue you are experiencing: start playing a song fine, then suddenly it bugs out, notes are frozen, can’t exit with F5, can’t open menu or chat or do anything, have to alt+F4 force close
• Is this a bug? (If this is an exploit, please dm Aenwyn or Luxendra) bug
• (if a bug) How did the issue effect your gameplay: everythings stuck have to force close and possibly face a queue again
• (if a bug) Were you able to recover from the issue: yes by force closing
• (if a bug) Please include a screenshot or video of the issue that you have experienced:
• What are the steps to reproduce the issue as you experienced: start playing any song it randomly has happened twice now in the last 2 days
• When did this happen? (Date and Relative time; please include your timezone) 9/8/22 12:40am

[sandman369]

Is now happening every time I play music, cannot play music anymore.

[Centeotl]

Hey there, sandman369.

Sorry to hear you’re having this issue!

I’ve moved this over to the support section so our support team can help you with troubleshooting.

[WarriorCE]

Hello @sandman369 ,

I am sorry to hear you are having issues with your setup when playing a song or music.

Please try the following steps in order to troubleshoot this:

1. Set Windows power settings to High Performance.

• Press Windows + R, type “powercfg.cpl” into the Run window, and then press Enter.
• Select the radio button next to the High performance power plan. You may need to click Show additional plans first.

2. Adjust your in-game video settings. (sometimes just changing them back and forth will reset the issue)
3. Clean boot Windows by following these instructions:
   How to perform a clean boot in Windows (to reduce startup applications/Check for Malware). Also, remember New World is optimized to run on Windows 10, if your computer runs on Windows 11, consider downgrading back to 10 for better performace.
4. Reset your video driver software to the default settings.
5. Check for evidence of overheating.
6. Please verify the integrity of game with the Steam integrity check
   How To run a Steam Integrity Check
7. Reinstall the game.

If the issue persists after this, the scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is best not posted on the forums so it would be best if you could please create a web ticket by going to Contact Us | Amazon Games.
(Contact Us | Amazon Games)

I hope this helps and if not, do not hesitate reaching out to live support.

See you in Aeternum!