Port Forwarding Help

Hello all - I’ve been in contact with the help center via email for weeks & I’ve not gotten any assistance. I’ve got a poor connection to all regions, but, I’ve got excellent connectivity to other similar MMO style games: WoW, RS3, OSRS. They’ve not really helped they keep asking me to port forward with the following directions:
"- TCP Inbound/Outbound: 80, 443 - UDP Inbound: 27000-27050 - UDP Outbound: 20000-59999

Forward or open the following Steam required ports:

  • UDP Outbound: 3478, 4739, 4380 - UDP Outbound: 27050-27100 - TCP Inbound: 27015, 27036"

The issue is this doesn’t track to what my router allows for port forwarding (both the old one and my new one I bought just to try to fix this issue). Hoping a fellow player could help. AGS ticketing keeps saying they’re escalating this to help, but, I’m getting no responses or further assistance at the moment.

Image of my available port forwarding below

image

The one who told you to forward ports is totally networking ignorant or is trying to harm you.
You should forward only ports on which you are hosting some services which need to be available from outside of your network (like web page or game server).
If you are able to connect to game. Then ports used by game are not “closed” (blocked by firewall).
WoW was designed for modem internet connection. Even now after many updates it use much less data than New World.
First you should find some web tools to determine your network speed and connection stability.

Thanks for your help and information @tangarr . They continued to suggest it which I was going to do so I appreciate what you mentioned about it. By web tools is something like ookla good? Here are some results from running a test through there.

Theoretically it looks good. You should also use some tool to test your connection stability.

http://startrinity.com/InternetQuality/ContinuousBandwidthTester.aspx

Edit:
Maybe try to test different Bandwidth Mode in Game settings
Look into thread High Latency & Stuttering Issues

Thanks - I’ll check out that thread too. For the network stability I think it’s good. I capped it at 150 download & 15 upload just to get a quick test for a hour or so & these were roughly the results

Hello @jtevans2013,

Regarding your concern with the port forwarding on the following link you will found all the information available referring to this and to improvide your game experience:

Hope this information helps you and the port forwarding improve your experience, if this doesn’t help then I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.

Please make sure to add the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:

DxDiag report:

  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.

GameLogs:

  • Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\

If you need further assistance in any other issue please don’t hesitate in reaching us again!

Cheers!

Hello @Wyvernn - I’ve tried that link. Like my initial post says - what it’s saying to enter in for port forwarding does not match the screenshot that is available for my router. I’ve also already tried to create a support ticket a month ago & I’m getting 0 help. I just keep having people saying they’re escalating the ticket over and over again without seeing any actual new information on a, what I feel, is a very simple question. What do I enter into each blank field on the screenshot above?

Unfortunately i’m in the same boat you are.

I have 56ms connection to AWS USEast - but my in game ms varies from 60ms to 120+ms, but it seems to be entirely related to something on their end. Nothing i have done port wise or any adjustments on my end have made a difference.

I noticed when they were working on adding all the new servers it was the absolute worst and would hang at 140ms and spike to 2000ms occasionally, but it’s calmed down since then. I don’t have this issue with any other game service and have since just figured its a NW problem with how the traffic is handled.

As of late it’s always been yellow and hanging in the 100-120ms range. It’s why i haven’t been playing as much :frowning:

Hi @jtevans2013,

If the case is still being investigated please allow the time frame needed to review the case and provide a resolution, this process on some cases can take hours or days so please hang tight with it.

If you need further assistance in any other issue please don’t hesitate in reaching us again!

Cheers!

Right - I feel like I’ve given plenty of time. It’s been 30 days since I initially opened the ticket & it’s been six days since my last response from the team. If I don’t follow up the team doesn’t give me any information. Thus why I’ve come to the forums in hopes I can get some help through here. Thanks.