Hello all - I’ve been in contact with the help center via email for weeks & I’ve not gotten any assistance. I’ve got a poor connection to all regions, but, I’ve got excellent connectivity to other similar MMO style games: WoW, RS3, OSRS. They’ve not really helped they keep asking me to port forward with the following directions:
"- TCP Inbound/Outbound: 80, 443 - UDP Inbound: 27000-27050 - UDP Outbound: 20000-59999
Forward or open the following Steam required ports:
The issue is this doesn’t track to what my router allows for port forwarding (both the old one and my new one I bought just to try to fix this issue). Hoping a fellow player could help. AGS ticketing keeps saying they’re escalating this to help, but, I’m getting no responses or further assistance at the moment.
The one who told you to forward ports is totally networking ignorant or is trying to harm you.
You should forward only ports on which you are hosting some services which need to be available from outside of your network (like web page or game server).
If you are able to connect to game. Then ports used by game are not “closed” (blocked by firewall).
WoW was designed for modem internet connection. Even now after many updates it use much less data than New World.
First you should find some web tools to determine your network speed and connection stability.
Thanks for your help and information @tangarr . They continued to suggest it which I was going to do so I appreciate what you mentioned about it. By web tools is something like ookla good? Here are some results from running a test through there.
Thanks - I’ll check out that thread too. For the network stability I think it’s good. I capped it at 150 download & 15 upload just to get a quick test for a hour or so & these were roughly the results
Regarding your concern with the port forwarding on the following link you will found all the information available referring to this and to improvide your game experience:
Hope this information helps you and the port forwarding improve your experience, if this doesn’t help then I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.
Please make sure to add the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:
DxDiag report:
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
GameLogs:
Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\
If you need further assistance in any other issue please don’t hesitate in reaching us again!
Hello @Wyvernn - I’ve tried that link. Like my initial post says - what it’s saying to enter in for port forwarding does not match the screenshot that is available for my router. I’ve also already tried to create a support ticket a month ago & I’m getting 0 help. I just keep having people saying they’re escalating the ticket over and over again without seeing any actual new information on a, what I feel, is a very simple question. What do I enter into each blank field on the screenshot above?
I have 56ms connection to AWS USEast - but my in game ms varies from 60ms to 120+ms, but it seems to be entirely related to something on their end. Nothing i have done port wise or any adjustments on my end have made a difference.
I noticed when they were working on adding all the new servers it was the absolute worst and would hang at 140ms and spike to 2000ms occasionally, but it’s calmed down since then. I don’t have this issue with any other game service and have since just figured its a NW problem with how the traffic is handled.
As of late it’s always been yellow and hanging in the 100-120ms range. It’s why i haven’t been playing as much
If the case is still being investigated please allow the time frame needed to review the case and provide a resolution, this process on some cases can take hours or days so please hang tight with it.
If you need further assistance in any other issue please don’t hesitate in reaching us again!
Right - I feel like I’ve given plenty of time. It’s been 30 days since I initially opened the ticket & it’s been six days since my last response from the team. If I don’t follow up the team doesn’t give me any information. Thus why I’ve come to the forums in hopes I can get some help through here. Thanks.
Since I made this post, even with three follow-up emails, I’ve not gotten a response with even a small update to my email on this incident raised. Can you check into it or escalate it to someone who can? This is getting a little ridiculous at over a month without any progress. I don’t have a ticket number because when asked I was told they couldn’t give me one, but, I could provide the email. @Wyvernn
I’m really sorry about this situation and the long time that you have waited for a resolution, currently I will escalate this case so it can be followed up due to the long time you have waited for a response.
For me is dificult to provide you a timeframe for a response or resolution but I will follow up on this and if I get any information I will let you know.
Please share with me here the following:
In-Game name:
Server:
Once I get this from you I will escalate right away!
If you need further assistance in any other issue please don’t hesitate in reaching us again!
@Wyvernn - thanks… let me know when you hear something more on it… I’ve still not gotten anything from the ticket via email even after following up three times in the past week so I don’t know if I will get another response there.
@Wyvernn Hi - any update on this? Seems like you’re having as much luck getting a response from the escalation team as I am lol. I’ve emailed them three times and gotten 0 responses.
Patience is a virtue and in this cases a need since the escalation team receives loads of escalations and they need to address them as soon as possible, this is still under review however no update has been provided, I know it can be frustrating to wait for an answer, trust me we’re on the same boat.
Please hold tight for an answer, I’m doing my best to have this solved as soon as possible.
Thanks @Wyvernn - I understand. I would say though although this issue has been something for you to look into for nearly a month yourself which I feel is plenty of time for us to at least have an update of some sort. I’d ask you to keep in mind this has been going on for an additional 2 months without you where I was reaching out via email tickets & even another forum post. So I will be patient, but, this has gone on for a LONG time with a lot of follow up by me & not even small updates have come.
