Problems logging into the game

Good afternoon, it’s been about 3 days that I’m having this problem in the game. I already uninstalled and installed. I can play for a while then this message appears again. can you help me?
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Hello, @littleedu.

Welcome back to the New World Forums.

I’m sorry to hear that you’re having trouble launching the game.

If you encounter this error, you may be able to resolve it by turning IPv6 off:

  1. From the Start/Windows Menu, select settings.
  2. Select Network and Internet.
  3. In the Status section, under change your network settings, select "Change adapter options.
  4. When the Network Connections window opens, right click your network connection.
  5. Select properties.
  6. Scroll to Internet Protocol version 6.
  7. Uncheck the Internet Protocol Version 6 (TPC/IPv6) box.
  8. Select OK to save your changes for the selected network adapter.

Now, before relaunching the game, please verify the game files.

Steps:

Let me know if this works.
Have a good one! ★

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