Hello.
I haven’t been able to get into the game for 2 weeks.
I had new wolrd on steam. Everything worked, no problems.
Then I put on amazon prime and the game stopped working … it still doesn’t work. I was doing the format of everything.
The game still doesn’t work. After updating the game, no changes. Please help
Hey there, @aaadrian1, Welcome to the New World forums.
Sorry to know you’re having issues with the game, let’s try some troubleshooting and see if this helps.
Let’s begin with this:
1.From the Start/Windows Menu, select Settings.
2.Select Network and Internet.
3.In the Status section, under Change your network settings, select Change adapter options.
4.When the Network Connections window opens, right-click your network connection.
5.Select Properties.6. Scroll to Internet Protocol version 6.
6.Uncheck the Internet Protocol Version 6 (TCP/IPv6) box.
7.Select OK to save your changes for the selected network adapter.
8.Try launching the game again. A PC restart may be necessary.
Follow the steps listed on this article: Troubleshoot the EAC, even if you tried some of them already.
Reinstalling the Steam client has worked for other players, so this is something you can try as well.
If the problem persists, contact us via support ticket. Please include the game logs and DxDiag report.
To find the DxDiag:
Press Windows + R, type “dxdiag” into the Run window, and then press Enter.
Click the Display tab and you can see information about your video card under the Device section. Please write down that information.
To find the logs:
- Go to Windows Start search bar and type dxdiag.
- Click on dxdiag.exe.
- When green progress bar goes away, select Save All Information and save the file to their desktop.
I hope this helps you solve your problem, let me know if I can help you with anything else!
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.