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Don’t forget to check the Known Issues List to see if your issue is currently being worked on by the dev team.
We also have existing workaround for some issues that you can find here:
What is your character name in New World: ShusenX
What server/world did you experience your issue on: Elaea
Describe the issue you are experiencing: I transferred my character from Locuta to Elaea, after I logout, all progress I made, such as questing or picking items and etc is loss and reverted back to when I first transferred (At the same spot with all the same items I have originally)
Is this a bug or an exploit: Bug
(if a bug) How did the issue effect your gameplay: I can’t progress in the game
(if a bug) Were you able to recover from the issue: No
(if a bug) Please include a screenshot or video of the issue that you have experienced:
What are the steps to reproduce the issue as you experienced: Play the game, logout and after you login a few minutes afterwards, I am back to when I first transferred.
This is very sad. They did many hours of prep work just to have this happen. I and many others actually experienced this exact thing in the closed beta. Groundhog day every time you’d login to the game. They were able to fix it after about 3-4 days of noticing the problem (many posts about it from many users)
This same thing just happened to me on Tritonis. I made the server change last night and lost all progress that was made. Money, Loot, XP in various skills + weapons. I am about to submit a ticket but I think I will be SOL.
So just to update, I was able to play today and logged out multiple times within the day, it seems to be working fine. (I can’t add any friends however that’s another issue)
Based on the forum below, it’s seems they fixed it for a lot of people however some might still be affected.