I’ve managed to get into the PTR once, in the last few days but normally after I click my character it just goes to the page that logs in and music plays and it just times out. Get blue spinning wheel and nothing happens. Any ideas. I have tried reinstalling it. Must of tried logging in in about 15 times
I have a problem like that … I am speaking with @Kay about this … I don’t know if we have the same problem but can you check your CPU temps the time that the game stop responding?
In my case, the CPU hits 90C and then comes the freeze…
Hello! 
I understand you both (@kotsokale and @Nutleyboy) have been experiencing crashes lately when trying to log into the PTR. I’m sorry to hear about that, that shouldn’t be happening! Have you tried any troubleshooting steps for this?
I see that @Nutleyboy has tried reinstalling it without success, and that @kotsokale has noticed a considerable increase in their CPU temps. This is truly odd!
In this case, I would aso recommend that you check out the following official resource where you’ll be able to find great troubleshooting steps for these kinds of situations!
Please go ahead and try these to see if they help!
Additionally, if these fail to solve the issue, It is always a good idea to Contact Us via our live chat service so one of our colleagues can help you raise a web ticket for this specific situation! Your game’s logs may be needed. You’ll be able to retrieve them by following these steps:
Instructions for finding the in-game logs:
- Press Windows+R on the keyboard, type %appdata% and press enter.
- Open the most recent file from this folder: /AppData/local/AGS/LogBackups.
- Paste the contents of the file into your message.
I hope this information helps!
Farewell!
I don’t have logbackups.
I have User_preload_settings & rebindings & analytics_uuid and a file called savedata
CPU does not get hot (45 degc) but FPS jumps to 0.2 and Ping to 4335.3 ms and nothing happens
I’m having a similar problem. I can get into the game (PTR) but after usually less than a minute, the game just instantly freezes and then needs to be shut down. Again as reported from these guys, my CPU % tends to spike before this happens. I have another friend who is able to play it fine but I cannot play for long before freezing
<19:46:02> [Info]: BackupNameAttachment=" Build(6859) 27 Aug 20 (19 46 02)" – used by backup system
<19:46:02> [Info]: Log Started at Thu Aug 27 19:46:02 2020
<19:46:02> [Info]: Built on Thu Aug 27 04:16:17 2020
<19:46:02> [Info]: Running 64 bit Windows version
<19:46:02> [Info]: Executable: Javelin_x64.exe [AZ_RETAIL_CONFIG]
<19:46:02> [Info]: Executable Folder: Steam
<19:46:02> [Info]: FileVersion: 1.0.17.6859
<19:46:02> [Info]: ProductVersion: 1.0.17.6859
<19:46:02> [Info]: Using Microsoft ™ C++ Standard Library implementation
<19:46:02> [Info] (AZCore): [System] Loading system configuration from system_windows_pc.cfg…
<19:46:02> [Info] (AZCore): [System] GameDir: Assets
<19:46:03> [Info]:
<19:46:03> [Info]: Total number of logical processors: 8
<19:46:03> [Info]: Number of available logical processors: 8
<19:46:03> [Info]: Total number of system cores: 4
<19:46:03> [Info]: Number of cores available to process: 4
<19:46:03> [Info]:
<19:46:03> [Info]: Processor 0:
<19:46:03> [Info]: CPU: Intel Intel(R) Core™ i7-2600K CPU @ 3.40GHz
<19:46:03> [Info]: Family: 6, Model: 10, Stepping: 7
<19:46:03> [Info]: FPU: On-Chip
<19:46:03> [Info]: 3DNow!: not present
<19:46:03> [Info]: MMX: not present
<19:46:03> [Info]: SSE: present
<19:46:03> [Info]: SSE2: present
<19:46:03> [Info]: SSE3: present
<19:46:03> [Info]: Serial number not present or disabled
<19:46:03> [Info]:
<19:46:03> [Info]: Processor 1:
<19:46:03> [Info]: CPU: Intel Intel(R) Core™ i7-2600K CPU @ 3.40GHz
<19:46:03> [Info]: Family: 6, Model: 10, Stepping: 7
<19:46:03> [Info]: FPU: On-Chip
<19:46:03> [Info]: 3DNow!: not present
<19:46:03> [Info]: MMX: not present
<19:46:03> [Info]: SSE: present
<19:46:03> [Info]: SSE2: present
<19:46:03> [Info]: SSE3: present
<19:46:03> [Info]: Serial number not present or disabled
<19:46:03> [Info]:
<19:46:03> [Info]: Processor 2:
<19:46:03> [Info]: CPU: Intel Intel(R) Core™ i7-2600K CPU @ 3.40GHz
<19:46:03> [Info]: Family: 6, Model: 10, Stepping: 7
<19:46:03> [Info]: FPU: On-Chip
<19:46:03> [Info]: 3DNow!: not present
<19:46:03> [Info]: MMX: not present
<19:46:03> [Info]: SSE: present
<19:46:03> [Info]: SSE2: present
<19:46:03> [Info]: SSE3: present
<19:46:03> [Info]: Serial number not present or disabled
<19:46:03> [Info]:
<19:46:03> [Info]: Processor 3:
<19:46:03> [Info]: CPU: Intel Intel(R) Core™ i7-2600K CPU @ 3.40GHz
<19:46:03> [Info]: Family: 6, Model: 10, Stepping: 7
<19:46:03> [Info]: FPU: On-Chip
<19:46:03> [Info]: 3DNow!: not present
<19:46:03> [Info]: MMX: not present
<19:46:03> [Info]: SSE: present
<19:46:03> [Info]: SSE2: present
<19:46:03> [Info]: SSE3: present
<19:46:03> [Info]: Serial number not present or disabled
<19:46:03> [Info]:
<19:46:03> [Info]: Windows 10 64 bit (build 10.0.19041)
<19:46:03> [Info]: System language: English
<19:46:03> [Info]: Windows Directory: “C:\WINDOWS”
<19:46:03> [Info]: Local time is 19:46:03 08/27/20, system running for 17852 minutes
<19:46:03> [Info]: 16368MB physical memory installed, 7830MB available, 134217727MB virtual memory installed, 52 percent of memory in use
<19:46:03> [Info]: PageFile usage: 155MB, Working Set: 201MB, Peak PageFile usage: 304MB,
<19:46:03> [Info]: Current display mode is 3440x1440x32, (Unknown graphics card)
<19:46:03> [Info]: IBM enhanced (101/102-key) keyboard and 8+ button mouse installed
<19:46:03> [Info]: --------------------------------------------------------------------------------
<19:46:03> [Info] (AZCore): [System] Stream Engine Initialization
<19:46:03> [Info]: GameName: New World
<19:46:03> [Info]: BuildTime: Thu Aug 27 04:16:17 2020
<19:46:03> [Info] (AZCore): [System] Physics initialization
<19:46:03> [Info] (AZCore): [System] Renderer initialization
<19:46:03> [Info]: Logging video adapters:
<19:46:05> [Info]: - NVIDIA GeForce RTX 2070 SUPER (vendor = 0x10de, device = 0x1e84)
<19:46:05> [Info]: - Adapter index: 0
<19:46:05> [Info]: - Dedicated video memory: 8011 MB
<19:46:05> [Info]: - Feature level: DX11 (SM 5.0)
<19:46:05> [Info]: - Displays connected: yes
<19:46:05> [Info]: - Suitable rendering device: yes
<19:46:05> [Info]: - Microsoft Basic Render Driver (vendor = 0x1414, device = 0x008c)
<19:46:05> [Info]: - Adapter index: 1
<19:46:05> [Info]: - Dedicated video memory: 0 MB
<19:46:05> [Info]: - Feature level: DX11 (SM 5.0)
<19:46:05> [Info]: - Displays connected: no
<19:46:05> [Info]: - Suitable rendering device: no
<19:46:09> [Info]: Active GPUs: 1
<19:46:11> [Info]: [Renderer] A display device has been connected to the system
<19:46:15> [Info] (AZCore): [System] Font initialization
<19:46:15> [Info]: Using FreeType 2.5.0
<19:46:15> [Info] (AZCore): [System] Time initialization
<19:46:15> [Info] (AZCore): [System] Input initialization
<19:46:15> [Info] (AZCore): [System] UI system initialization
<19:46:15> [Info] (AZCore): [System] Initializing Animation System
<19:46:15> [Info] (AZCore): [System] Initializing 3D Engine
<19:46:15> [Info]: Sky light: Optical lookup tables loaded off disc.
<19:46:15> [Info] (AZCore): [System] Script System Initialization
<19:46:15> [Info] (AZCore): [System] Entity system initialization
<19:46:15> [Info] (AZCore): [System] Initializing additional systems
<19:46:15> [Info] (AZCore): [System] Dynamic Response System initialization
<19:46:15> [Info] (AZCore): [System] No Dynamic Response System was loaded from a module, the system will use the NULL DynamicResponseSystem.
<19:46:15> [Info]: Running machine spec auto detect (64 bit)…
<19:46:15> [Info]: - Windows 10 64 bit (build 10.0.19041)
<19:46:15> [Info]: - System memory
<19:46:15> [Info]: — 16367 MB
<19:46:15> [Info]: - Intel(R) Core™ i7-2600K CPU @ 3.40GHz
<19:46:15> [Info]: — Number of available cores: 4 (out of 4)
<19:46:15> [Info]: — Number of logical processors: 8
<19:46:16> [Info]: - NVIDIA GeForce RTX 2070 SUPER (vendor = 0x10de, device = 0x1e84)
<19:46:16> [Info]: — Dedicated video memory: 8011 MB
<19:46:16> [Info]: — Feature level: DX11 (SM 5.0)
<19:46:16> [Info]: - Final rating: Machine class 3
<19:46:22> [Info] (AZCore): [Script] Warning: ScriptedEntityTweener cacheAnimation doesn’t support FromTo animations
<19:46:22> [Info] (AZCore): [Script] stack traceback:
…ipts/scriptedentitytweener/scriptedentitytweener.lua:203: in function ‘CacheAnimation’
lyshineui/_common/scriptedentitytweenercommon.lua:121: in function ‘OnActivate’
lyshineui/globals.lua:72: in function <lyshineui/globals.lua:59>
<19:46:22> [Info] (AZCore): [Script] Warning: ScriptedEntityTweener cacheAnimation doesn’t support FromTo animations
<19:46:22> [Info] (AZCore): [Script] stack traceback:
…ipts/scriptedentitytweener/scriptedentitytweener.lua:203: in function ‘CacheAnimation’
lyshineui/_common/scriptedentitytweenercommon.lua:122: in function ‘OnActivate’
lyshineui/globals.lua:72: in function <lyshineui/globals.lua:59>
<19:46:22> [Info] (AZCore): [System] == Version Info ===============================================================
<19:46:22> [Info] (AZCore): [System] [RETAIL].Javelin.2008270350.1139168
<19:46:22> [Info] (AZCore): [System] ===============================================================================
<19:46:23> [Info]: Client config override file not found: @assets@/ClientOverride.json
<19:46:26> [Info] (AZCore): [Game] Steam Initialized!
<19:46:26> [Info]: Channel service uri: https://d2c74t4zimux3r.cloudfront.net/STEAM_APP_ID.1205550.json
<19:46:27> [Info]: Channel name: ConfidentialTestLive
<19:46:27> [Info]: Found cluster data for cluster id: fra-prod
<19:46:27> [Info]: Display Name: EU Central
<19:46:27> [Info]: Auth Stack: https://2mfrik7h83.execute-api.us-east-1.amazonaws.com/Prod
<19:46:27> [Info]: Auth Stack Region: us-east-1
<19:46:27> [Info]: Gateway Stack: u433g9r00c.execute-api.eu-central-1.amazonaws.com
<19:46:27> [Info]: Gateway Stack Region: eu-central-1
<19:46:27> [Info]: Found cluster data for cluster id: gru-prod
<19:46:27> [Info]: Display Name: SA East
<19:46:27> [Info]: Auth Stack: https://kqqt5twsi7.execute-api.us-east-1.amazonaws.com/Prod
<19:46:27> [Info]: Auth Stack Region: us-east-1
<19:46:27> [Info]: Gateway Stack: j4n6whncmi.execute-api.sa-east-1.amazonaws.com
<19:46:27> [Info]: Gateway Stack Region: sa-east-1
<19:46:27> [Info]: Found cluster data for cluster id: iad-prod
<19:46:27> [Info]: Display Name: US East
<19:46:27> [Info]: Gateway Stack: 0prplal5u1.execute-api.us-east-1.amazonaws.com
<19:46:27> [Info]: Gateway Stack Region: us-east-1
<19:46:27> [Info]: Auth Stack: https://eudbjx6mig.execute-api.us-east-1.amazonaws.com/Prod
<19:46:27> [Info]: Auth Stack Region: us-east-1
<19:46:27> [Info]: Found cluster data for cluster id: pdx-prod
<19:46:27> [Info]: Display Name: US West
<19:46:27> [Info]: Auth Stack: https://q8hqllbg6k.execute-api.us-east-1.amazonaws.com/Prod
<19:46:27> [Info]: Auth Stack Region: us-east-1
<19:46:27> [Info]: Gateway Stack: v7irlu1nrl.execute-api.us-west-2.amazonaws.com
<19:46:27> [Info]: Gateway Stack Region: us-west-2
<19:46:27> [Info]: Found platform metadata for key: ENTITLEMENTS.STEAM_APP_ID.1205550
<19:46:27> [Info]: Found platform metadata for key: PERSONA.STEAM_APP_ID.1205550
<19:46:27> [Info]: Found persona role for cluster id: fra-prod - arn:aws:iam::093607389475:role/AgsLiveResources-AllowPersonaAccessRole-1U24RJQDKWS63
<19:46:27> [Info]: Found persona role for cluster id: gru-prod - arn:aws:iam::845253724667:role/AgsLiveResources-AllowPersonaAccessRole-SLHVYULH7U5
<19:46:27> [Info]: Found persona role for cluster id: iad-prod - arn:aws:iam::819349112573:role/AgsLiveResources-AllowPersonaAccessRole-1PHH0BI346X75
<19:46:27> [Info]: Found persona role for cluster id: pdx-devo - arn:aws:iam::166847089677:role/AgsLiveResources-AllowPersonaAccessRole-15NKM8MRPA2BX
<19:46:27> [Info]: Found persona role for cluster id: pdx-prod - arn:aws:iam::458929010575:role/AgsLiveResources-AllowPersonaAccessRole-QYL4I8P12BEA
<19:46:27> [Info]: Found persona role for cluster id: pdx-qa - arn:aws:iam::379061375310:role/AgsLiveResources-AllowPersonaAccessRole-116SW3GWSL7P1
<19:46:27> [Info]: Found persona role for cluster id: syd-prod - arn:aws:iam::018141801470:role/AgsLiveResources-AllowPersonaAccessRole-1CPZ9EG8SYMOQ
<19:46:27> [Info]: Found cluster data for cluster id: syd-prod
<19:46:27> [Info]: Display Name: AP Southeast
<19:46:27> [Info]: Auth Stack: https://hhf8nn71vb.execute-api.us-east-1.amazonaws.com/Prod
<19:46:27> [Info]: Auth Stack Region: us-east-1
<19:46:27> [Info]: Gateway Stack: ep1m9qoir8.execute-api.ap-southeast-2.amazonaws.com
<19:46:27> [Info]: Gateway Stack Region: ap-southeast-2
<19:46:31> [Info]: Failure in initializing Fuel::Iap::IapClient: 14
<19:46:31> [Info] (AZCore): [Game] LogEnvironmentString: ClusterId: fra-prod
<19:46:31> [Info] (AZCore): [Game] LogEnvironmentString: ProductId: STEAM_APP_ID.1205550
<19:46:31> [Info] (AZCore): [AuthManager] Initializing Steam Auth Manager.
<19:46:31> [Info] (AZCore): [SteamAuth] Initializing Persona.
<19:46:31> [Info]: [EasyAntiCheat] Initializing EAC game client module…
<19:46:31> [Info]: [EasyAntiCheat] …EAC game client module initialized successfully.
<19:46:32> [Info]: Initializing default materials…
<19:46:33> [Info] (AZCore): [AsyncMapUnload] No previous level to unload, so not starting async. Just loading this map now: (“frontend”)
<19:46:33> [Info]: ============================ Loading level frontend ============================
<19:46:34> [Info]: Loading Seen Entitlements Data failed.
<19:46:35> [Info] (AZCore): [Script] CharacterInfoCard: Lua property GuildCrestForeground is not set
<19:46:35> [Info] (AZCore): [Script] CharacterInfoCard: Lua property GuildCrestBackground is not set
<19:46:35> [Info] (AZCore): [Script] CharacterInfoCard: Lua property GuildCrestForeground is not set
<19:46:35> [Info] (AZCore): [Script] CharacterInfoCard: Lua property GuildCrestBackground is not set
<19:46:36> [Info]: SerializeOptions: Success
<19:46:36> [Info]: SerializeOptions: Moving to C:/Users/Tim/AppData/Roaming/AGS/New World/savedata/temp_usersettings.javsave
<19:46:36> [Info] (AZCore): [Script] Tooltip: Lua property SimpleTooltip is not set
<19:46:36> [Info] (AZCore): [Script] Tooltip: Lua property SimpleTooltipText is not set
<19:46:37> [Info]: CryAnimation: character-definition not found: objects/characters/player/male/player_female.cdf
<19:46:37> [Info] (AZCore): [Game] 0x441F4C03(user) attempting sign-in.
<19:46:37> [Info] (AZCore): [Game] LogEnvironmentString: Auth mode: user
<19:46:37> [Info] (AZCore): [SteamAuth] Attempting to log in to Steam
<19:46:37> [Info] (AZCore): [SteamAuth] Getting steam auth session ticket.
<19:46:38> [Info] (AZCore): [SteamAuth] OnAuthSessionTicket: Authenticating using steam auth session ticket: 2
<19:46:38> [Info] (AZCore): [SteamAuth] CreateSteamSessionJob: Calling Persona to create steam session
<19:46:39> [Info] (AZCore): [SteamAuth] OnCreatedSteamSession: Created steam session for persona id: amzn1.developerPersonaId.0e15f433-1568-9ba0-6552-596433060c8f.
<19:46:39> [Info] (AZCore): [AuthStackCredentialsProvider] Successfully refreshed gateway AWS credentials, next attempt will start after 2020-08-28T06:41:39Z
<19:46:39> [Info] (AZCore): [SteamAuth] AssumePersonaRoleJob: Assume role success
<19:46:39> [Info] (AZCore): [AuthStackCredentialsProvider] Successfully refreshed persona AWS credentials, next attempt will start after 2020-08-27T19:41:39Z
<19:46:39> [Info] (AZCore): [Game] CGame::OnCampfireLoginComplete, login successful.
<19:46:39> [Info] (AZCore): [GameConnection] ConfigureLogin gateway mode is ‘gateway’
<19:46:39> [Info] (AZCore): [GameConnection] ConfigureLogin MODE_GATEWAY: endpoint=u433g9r00c.execute-api.eu-central-1.amazonaws.com, region=eu-central-1
<19:46:39> [Info] (AZCore): [StackConfig] LayerS3(): layer’s “remoteCfg.public.ProductId” S3 key (old: “”), reset to new value: “applications/public/configuration-sets/ProductId/STEAM_APP_ID.1205550/versionless”
<19:46:39> [Info] (AZCore): [StackConfig] Retrieved layer’s “remoteCfg.public.ProductId” blocking remote config, with S3 key: “applications/public/configuration-sets/ProductId/STEAM_APP_ID.1205550/versionless” successfully, size: 420
<19:46:39> [Info] (AZCore): [StackConfig] LayerS3(): layer’s “remoteCfg.public.ProductIdv” S3 key (old: “”), reset to new value: “applications/public/configuration-sets/ProductId/STEAM_APP_ID.1205550/2008270350;1139168”
<19:46:40> [Info] (AZCore): [StackConfig] LayerS3(): layer’s “remoteCfg.publicGameplay.ProductId” S3 key (old: “”), reset to new value: “applications/publicGameplay/configuration-sets/ProductId/STEAM_APP_ID.1205550/versionless”
<19:46:40> [Info] (AZCore): [StackConfig] LayerS3(): layer’s “remoteCfg.publicGameplay.ProductIdv” S3 key (old: “”), reset to new value: “applications/publicGameplay/configuration-sets/ProductId/STEAM_APP_ID.1205550/2008270350;1139168”
<19:46:40> [Info] (AZCore): [Game] LogEnvironmentString: Auth Mode: user
<19:46:40> [Info] (AZCore): [Game] LogEnvironmentString: Auth Backend: persona
<19:46:40> [Info] (AZCore): [Game] LogEnvironmentString: Gateway Mode: gateway
<19:46:40> [Info] (AZCore): [Game] LogEnvironmentString: Gateway Address: u433g9r00c.execute-api.eu-central-1.amazonaws.com
<19:46:40> [Info] (AZCore): [Game] LogEnvironmentString: Auth Username: NutleyBoy
<19:46:40> [Info] (AZCore): [Game] LogEnvironmentString: Persona ID: amzn1.developerPersonaId.0e15f433-1568-9ba0-6552-596433060c8f
<19:46:40> [Info]:
<19:46:40> [Info]: Total number of logical processors: 8
<19:46:40> [Info]: Number of available logical processors: 8
<19:46:40> [Info]: Total number of system cores: 4
<19:46:40> [Info]: Number of cores available to process: 4
<19:46:40> [Info]:
<19:46:40> [Info]: Processor 0:
<19:46:40> [Info]: CPU: Intel Intel(R) Core™ i7-2600K CPU @ 3.40GHz
<19:46:40> [Info]: Family: 6, Model: 10, Stepping: 7
<19:46:40> [Info]: FPU: On-Chip
<19:46:40> [Info]: 3DNow!: not present
<19:46:40> [Info]: MMX: not present
<19:46:40> [Info]: SSE: present
<19:46:40> [Info]: SSE2: present
<19:46:40> [Info]: SSE3: present
<19:46:40> [Info]: Serial number not present or disabled
<19:46:40> [Info]:
<19:46:40> [Info]: Processor 1:
<19:46:40> [Info]: CPU: Intel Intel(R) Core™ i7-2600K CPU @ 3.40GHz
<19:46:40> [Info]: Family: 6, Model: 10, Stepping: 7
<19:46:40> [Info]: FPU: On-Chip
<19:46:40> [Info]: 3DNow!: not present
<19:46:40> [Info]: MMX: not present
<19:46:40> [Info]: SSE: present
<19:46:40> [Info]: SSE2: present
<19:46:40> [Info]: SSE3: present
<19:46:40> [Info]: Serial number not present or disabled
<19:46:40> [Info]:
<19:46:40> [Info]: Processor 2:
<19:46:40> [Info]: CPU: Intel Intel(R) Core™ i7-2600K CPU @ 3.40GHz
<19:46:40> [Info]: Family: 6, Model: 10, Stepping: 7
<19:46:40> [Info]: FPU: On-Chip
<19:46:40> [Info]: 3DNow!: not present
<19:46:40> [Info]: MMX: not present
<19:46:40> [Info]: SSE: present
<19:46:40> [Info]: SSE2: present
<19:46:40> [Info]: SSE3: present
<19:46:40> [Info]: Serial number not present or disabled
<19:46:40> [Info]:
<19:46:40> [Info]: Processor 3:
<19:46:40> [Info]: CPU: Intel Intel(R) Core™ i7-2600K CPU @ 3.40GHz
<19:46:40> [Info]: Family: 6, Model: 10, Stepping: 7
<19:46:40> [Info]: FPU: On-Chip
<19:46:40> [Info]: 3DNow!: not present
<19:46:40> [Info]: MMX: not present
<19:46:40> [Info]: SSE: present
<19:46:40> [Info]: SSE2: present
<19:46:40> [Info]: SSE3: present
<19:46:40> [Info]: Serial number not present or disabled
<19:46:40> [Info]:
<19:46:40> [Info]: Change detected in analytics configuration. Re-instantiating network traffic reporter
<19:46:50> [Info]: SerializeOptions: Success
<19:46:50> [Info]: SerializeOptions: Moving to C:/Users/Tim/AppData/Roaming/AGS/New World/savedata/temp_usersettings.javsave
<19:48:46> [Info]: SerializeOptions: Success
<19:48:46> [Info]: SerializeOptions: Moving to C:/Users/Tim/AppData/Roaming/AGS/New World/savedata/temp_usersettings.javsave
<19:52:06> [Info] (AZCore): [Game] CGame::ActorContainerDisconnect
<19:52:06> [Info]: CSystem::Quit invoked from thread 13832 (main is 13832)
<19:52:06> [Info] (AZCore): [Game] CGame::ActorContainerDisconnect
This problem has now been copied from the PTR to the main game. I get the exact same problem logging into the main game
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