Recent Freeze / Crash

Game Support English Support
1

New World has been freezing/crashing a lot in the last 2 days for me. Very random.
Things I’ve tried: Clean install of nvidia driver, reinstall of New World, Verify game files, mb driver updates, cold boot & System File Scan=no integrity issues.

Any help would be greatly appreciated.

CPU: Intel Core I9-12900K
GPU: EVGA RTX 3080Ti FTW3
RAM: Corsair Vengence 32 GB (2x16) DDR5-5600
HDD: Boot drive: Samsung 980 Pro 2 TBM.2-2280 Game drive (Crucial MX500 2 TB SSD)
MOBO Model: ASUS Z690-E
Mobo BIOS Version: 1403
Windows System Version and Build Number: Microsoft Windows 11 Home - 1-.0.22000 Build 22000
Geforce Game Ready Driver: 512.59
DirectX: DirectX 12
Server (Region): East
Physical Location/Region (i.e. Rome, Italy): Salt Lake City, UT
Internet Service Provider: XFinity
Error messages you are getting: Oops! Looks like NewWorld crashed unexpectedly
What is happening?: Game Freeze
Where are you in the process when you run into the trouble? Very random places and length of time in game.

CrashUploaderLog.txt

[2022-05-01T07:31:54] [10156:4024:20220501,073154.722:ERROR process_memory_win.cc:73] ReadMemory at 0x24252054c80 of 528 bytes failed: Only part of a ReadProcessMemory or WriteProcessMemory request was completed. (299)
[2022-05-01T07:31:54] [10156:4024:20220501,073154.726:ERROR process_memory_win.cc:73] ReadMemory at 0x2447c92cbe0 of 528 bytes failed: Only part of a ReadProcessMemory or WriteProcessMemory request was completed. (299)
[2022-05-01T07:31:54] [10156:4024:20220501,073154.727:ERROR process_memory_win.cc:73] ReadMemory at 0x244d60e3ea0 of 528 bytes failed: Only part of a ReadProcessMemory or WriteProcessMemory request was completed. (299)
[2022-05-01T07:31:54] [10156:4024:20220501,073154.727:ERROR process_memory_win.cc:73] ReadMemory at 0x2451d30af40 of 528 bytes failed: Only part of a ReadProcessMemory or WriteProcessMemory request was completed. (299)
[2022-05-01T07:31:58] [10156:20968:20220501,073158.262:ERROR GameCrashUploader_win.inl:68] Disabling crash reporting - user has opted out (by dialog answer: NO)
[2022-05-01T07:32:10] [12856:10792:20220501,073210.899:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2022-05-01T07:32:10] [12856:10792:20220501,073210.900:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2022-05-01T07:34:09] [12856:1688:20220501,073409.676:ERROR GameCrashUploader_win.inl:68] Disabling crash reporting - user has opted out (by dialog answer: NO)
[2022-05-01T07:34:25] [9028:25268:20220501,073425.698:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2022-05-01T07:34:25] [9028:25268:20220501,073425.699:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2022-05-01T07:42:16] [9028:27248:20220501,074216.774:ERROR GameCrashUploader_win.inl:68] Disabling crash reporting - user has opted out (by dialog answer: NO)
[2022-05-01T07:42:29] [6512:5368:20220501,074229.403:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2022-05-01T07:42:29] [6512:5368:20220501,074229.404:ERROR GameCrashUploader.cpp:47] GetUserStreamSources

[Dump File]

Microsoft (R) Windows Debugger Version 10.0.22549.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\MikaelRT\AppData\Local\AGS\New World\CrashDB\reports\4b835bf2-acd2-4727-b46e-4084e102f579.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Version 22000 (613) MP (24 procs) Free x64
Product: WinNt
Edition build lab: Windows NT 10.0.22000.613
Machine Name:
Debug session time: Sun May 1 07:10:34.000 2022 (UTC - 6:00)
System Uptime: not available
Process Uptime: 0 days 0:02:17.000
…
…
.
Loading unloaded module list
…
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(418c.49d0): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v
*** WARNING: Unable to verify checksum for ntdll.dll
ntdll!NtDelayExecution+0x14:
00007ffb`90c44534 c3 ret
0:063> !analyze -v

  •                                                                         *

  •                    Exception Analysis                                   *

  •                                                                         *

*** WARNING: Unable to verify checksum for USER32.dll
*** WARNING: Unable to verify checksum for ole32.dll
*** WARNING: Unable to verify checksum for CoreMessaging.dll
*** WARNING: Unable to verify checksum for inputhost.dll
*** WARNING: Unable to verify checksum for AUDIOSES.DLL
*** WARNING: Unable to verify checksum for xaudio2_9.DLL
*** WARNING: Unable to verify checksum for nvwgf2umx.dll
*** WARNING: Unable to verify checksum for nvcuda64.dll
*** WARNING: Unable to verify checksum for MessageBus.dll
*** WARNING: Unable to verify checksum for combase.dll
*** WARNING: Unable to verify checksum for MSVCP140.dll
*** WARNING: Unable to verify checksum for vivoxsdk.dll
*** WARNING: Unable to verify checksum for bink2w64.dll
*** WARNING: Unable to verify checksum for MSWSOCK.dll
*** WARNING: Unable to verify checksum for WS2_32.dll

KEY_VALUES_STRING: 1

Key  : AV.Dereference
Value: NullClassPtr

Key  : AV.Fault
Value: Read

Key  : Analysis.CPU.mSec
Value: 10577

Key  : Analysis.DebugAnalysisManager
Value: Create

Key  : Analysis.Elapsed.mSec
Value: 15605

Key  : Analysis.Init.CPU.mSec
Value: 218

Key  : Analysis.Init.Elapsed.mSec
Value: 5176

Key  : Analysis.Memory.CommitPeak.Mb
Value: 434

Key  : Timeline.Process.Start.DeltaSec
Value: 137

Key  : WER.Process.Version
Value: 1.16.516.63516

FILE_IN_CAB: 4b835bf2-acd2-4727-b46e-4084e102f579.dmp

NTGLOBALFLAG: 0

CONTEXT: (.ecxr)
rax=000000000000ffff rbx=0000025184b5c7b8 rcx=0000025184b5c7b8
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000254
rip=00007ff671a0c08c rsp=00000083ae91f000 rbp=0000025184b5c7a0
r8=000000000000006e r9=0000000000000000 r10=0000000000000000
r11=0000000000000018 r12=0000000000000003 r13=0000000000000208
r14=0000000000000019 r15=0000000000000047
iopl=0 nv up ei pl nz na pe nc
cs=0033 ss=0000 ds=0000 es=0000 fs=0053 gs=002b efl=00010202
NewWorld!CTexture::TextureDataSize+0x656c:
00007ff671a0c08c 663986a0000000 cmp word ptr [rsi+0A0h],ax ds:00000000000000a0=???
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ff671a0c08c (NewWorld!CTexture::TextureDataSize+0x000000000000656c)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 00000000000000a0
Attempt to read from address 00000000000000a0

PROCESS_NAME: NewWorld.exe

READ_ADDRESS: 00000000000000a0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 00000000000000a0

STACK_TEXT:
00000083ae91f000 00007ff6719db1ae : 0000025193308220 0000025184b5c110 0000025200000001 0000000000000002 : NewWorld!CTexture::TextureDataSize+0x656c
00000083ae91f0d0 00007ff6719d282e : 0000025193300020 0000025200000325 0000000151add7fb 00007ff6719603b0 : NewWorld!CTexture::GetZTargetTexture+0x52d5e
00000083ae91f240 00007ff6719cf949 : 000000003e968cdf 0000000000000000 0000000000000000 0000000000000000 : NewWorld!CTexture::GetZTargetTexture+0x4a3de
00000083ae91fb20 00007ff6719f05c8 : 0000000151add7f7 0000000151add7f1 00007ff673f460c4 0000000151add7f1 : NewWorld!CTexture::GetZTargetTexture+0x474f9
00000083ae91fc30 00007ff66e08f1ac : 0000000000000057 0000025184e19380 0000000000000000 0000000000000000 : NewWorld!CPowerOf2BlockPacker::RemoveBlock+0x95f8
00000083ae91fc60 00007ffb8e346c0c : 0000025184937920 0000000000000000 89e5bfa77ed10370 00007ffb8e346bc0 : NewWorld!AK::WriteBytesCount::WriteBytes+0x10420c
00000083ae91fc90 00007ffb8fb154e0 : 0000000000000000 0000000000000000 0000000000000000 00007ffb8e346bc0 : ucrtbase!thread_start<unsigned int (__cdecl*)(void *),1>+0x4c
00000083ae91fcc0 00007ffb90ba485b : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : KERNEL32!BaseThreadInitThunk+0x10
00000083ae91fcf0 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : ntdll!RtlUserThreadStart+0x2b

SYMBOL_NAME: NewWorld+656c

MODULE_NAME: NewWorld

IMAGE_NAME: NewWorld.exe

STACK_COMMAND: dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; ~63s; .ecxr ; kb

FAILURE_BUCKET_ID: NULL_CLASS_PTR_READ_c0000005_NewWorld.exe!Unknown

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 1.16.516.63516

FAILURE_ID_HASH: {0621bebf-7c7d-4c80-c921-b250d43891f3}

Followup: MachineOwner

2

Hello @MikaelRT,

Welcome back to the New World forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

Regarding the issue you’re reporting I’m really sorry your having this situation, and as well I appreciate that you took the time to create such an structured an complete post.

In order to have this handled in the best possible way I can recommend you to reach us via chat using the following link: Contact Us | Amazon Games and provide this link so our friends at live chat can escalate all this information to the dev team.

If you need more assistance please don’t hesitate in reaching us again!

Cheers!

3

I am also freezing. Mostly during the Tempest Heart dungeon from the basillica onward. The freezing and needing to restart does not happen during the Nestwaan(cillas boyfriend) fight or during the last isabella fight. It seems to happen often during the earlier Isabella fights and during the transitions from one area to another beginning with the basillica. i have to go to task manager and close new world. When i log back in i am usually outside the dungeon and have to run all the way back to my team. last night 3 times… but we eventually completed the regular dungeon. I have had the freeze happen in ebonscale reach this week one time fighting the brute in teh church at Skysong Crypt. I have had a computer professional upgrade all my drivers this week and eliminate start up programs, etc…anything he could think of to help. When i ran tempest heart after that work i had one dungeon run with zero freezes. The next day i froze up 3 times. i have reinstalled new world.

CPU: Intel(R) Core™ i7-7700HQ CPU @ 2.80GHz 2.80 GHz
Ram: 16GB
Nvidia GTX 1060
Window 10 home 21H2 version
Xfinity
Server: Eldorado us west

I have frozen up every time i do this dungeon except for one time.
It reminds me of what used to happen during th dynasty final boss fight.

4

UPDATE

My crash/freezes seemed to have stopped. I tried all the recommend fixes, game file integrity, re-install of the game, nvidia driver update, lowering gfx settings, virtual memory adjustment, windows/system updates, appdata delete to no avail.

I ran across a thread that Easy Anti-Cheat may be the issue. So I ran that module and selected the ‘Repair’ option and I haven’t had a crash/freeze in serval hours of play now.

Hopefully this info helps someone else out.

5

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