Regular Pants missing AGAIN

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  • What is your character name in New World: WildSmashMan
  • What server/world did you experience your issue on: Gilgamesh
  • Describe the issue you are experiencing: Lost gear
  • Is this a bug? (If this is an exploit, please follow the steps here: Yes this is a bug I think its to do with swapping gear from bank to char ONLY [Dev Blog] How to Report Exploits - Updated)
  • (if a bug) How did the issue affect your gameplay: I lost my regular pants
  • (if a bug) Were you able to recover from the issue: i can farm the regular pants again for 3rd time
  • (if a bug) Please include a screenshot or video of the issue that you have experienced: Nop
  • What are the steps to reproduce the issue as you experienced: Logged on after swapping gear to tank before going to bed and they just gone out of my bags
  • When did this happen? (Date and Relative time; please include your timezone) about 04:15am CET
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GOOD LUCK! I contacted support for the SAME issued and they proceeded to call me a liar and suggested I made this up to get a free crappy legendary that drops in a dungeon (Chardis’ Headdress). I was told their logs cannot see items I had prior to the bug and I would need to provide a screen shot or a video of me with the item. so if you have either of those you might be in luck.

Honestly support has been a nightmare. I provided all the logs and information they requested just to be called a liar and for the support tech to state they never seen this issue before. I can tell by the amount of these post cropping up on the forums that they clearly have another game breaking bug on their hands and refuse to acknowledge it until it cost them more of their players.

I hope my ticket will be elevated to a more senior support tech as the current one just gives me the same cookie cutter responses over and over.

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Wild smasher, unfortunately we cannot grant items on the forums. Please contact customer support here:

I know you cant i have re farmed it now. I’m just reporting a bug that needs fixxing ASAP and the devs need to look in to this

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I mean, I’ve successfully gotten items back, but refarming it may be faster, depending on how rare the item is.

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i did re farm them took me 3hrs today just glad i had not leveled them to 625 lol

The dev team is indeed looking into this bug, I was just letting know for the best chances of having the actual item back, support would be your best option :slight_smile: .

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