my friend has just redownloaded and is trying to play his old character after 7 months but it wont let him pick a world and when it does sometimes work it asks him to make a new character to play
Hello @deanledward ,
Welcome back to the forums! 
I am sorry about the issue your friend is facing. Here is an update for the returning player, please forward it to them to check if it’s relevant and it helps them.
If not, then I request you to guide them to our support team for further assistance.
I hope this helps.
Cheers! 
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