Sachen weg, nach Patch

Hallo Freunde,

nach dem gestrigen spontanen Server Down auf EU sind Sachen die ich gestern Mittag abgebaut habe (Tolvium & Zinnober) aus meinem Lager wieder verschwunden.
Ich habe viel Verständnis für Bugs, Sachen die nicht so funktionieren wie sie funktionieren sollten, und ich bin mir sicher dass jeder im Amazonteam sein bestes gibt, aber bei mir macht sich langsam der Unmut breit, gute Mates schreiben mir sie lassen das Spiel aktuell bleiben und bei ALL dem was schief läuft, kann ich es Nachvollziehen, aber ich möchte hier jetzt nicht rum weinen, ich denke das machen schon andere genug,

Fakt ist, das die 5 Stunden die ich heute mein Ori gefarmt habe einfach gone sind und das fuckt hart ab. Also wie lösen wir das?

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Lane New World Developer

Hello,

First and foremost, the servers are coming back up shortly.

I’d like to take a moment to explain what happened. After our patch early this morning, a separate database modification in EU was executed to grant catch up funds for players affected by in-game tax losses since the November feature release. This database change mistakenly granted very large sums not reflective of the intended amounts. Many players then spent that money, often buying large amounts of items off the trading post. As soon as we realized the error we took the EU worlds offline at 3:00PM CET to diagnose what could be done to correct it. Upon examination, it was clear that there was no clean path to reversing only the players who were granted money, as the secondary effects were widespread and involved many more players and systems. We therefore made the decision to roll back characters, companies and the trading post to 12:45PM CET, which is just before the database modification was implemented.

The trading post contracts take longer to address than character or company data. In the interest of time, while the trading post database is being restored we have made the trading post unavailable until that operation is complete. This change impacts only the trading post, and other forms of wealth transfer such as player to player transfers, house payments and company income are available and unaffected by this temporary change. While this is in progress the trading post listings will not reflect their final restored state. We are already in progress on this work but don’t yet know the full time required. Once complete, all of the contracts will be restored and the trading post will reopen. This will not require a patch but may need a brief restart.

While testing, we discovered an issue where a small number of players who transferred between 12:45PM and 3:00PM CET are stuck in a “character_restore_failure” state. We are aware of the exact players affected and working to correct this state. We will have an update here once it has been resolved.

I know the downtime is frustrating and I apologize for it. The time was spent working on the least rollback impact we could have, and finding the path where no loss of data would occur.

Lane

Sprich es gab ein Rollback auf den 24.11.21 um 12:45 Uhr.

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Danke für die Info!

Hey @Smouth

Ich habe deine Anfrage in die korrekte Forensektion Feedback zum Spiel übertragen.

Die Kollegen der Fachabteilung werden sich den Fall nochmal ansehen und entsprechende Maßnahmen ergreifen um die Kundenerfahrung zu verbessern.

Ich bin gespannt.

Hallo, wie bereits oben verlinkt wurde gab es einen Rollback, mehr darüber und über die Konsequenzen und weiteres Vorgehen gibt es hier.

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