Say what you will do and do what you say

[Thomas_Pendragon]

Dont make promises you dont intend or are unable to keep. Transferring servers should not be f-ing rocket science. Having a functional trade post should not be rocket science. But on top of that, when people take the time to go through all the hoops to get corrections you send them this?>

Quote:

Hi Stuart,

Thank you for contacting Amazon.

This email is with regards to our conversation today. It was a pleasure speaking with you.

I appreciate your cooperation and patience throughout the chat.

This was an ongoing issue where the players were not able to make a server transfer due to an error for active orders in trading post.

Our development team has almost fixed this issue for multiple players and those who are still not able to make the transfer, we are updating their details on the master ticket raised for this issue.

So, as per our conversation, I have updated your details on the master ticket, please try making the transfer after 24-48 hours and it shall go through without any hiccup.

We request your patience while the dev team fix this issue on your account and you can make the transfer post that easily.

If you have any further queries I request you to use the below link so that one of our associates will be connected in wait time less than 2 minutes.

Please know that our customer’s satisfaction and their convenience is very important to us above all else, it’s the foundation on which our company was built.

Contacting us through the website allows you to verify security and ensures we have your account information ready to help you on this issue.

End Quote

And then you dont actually fulfill what you said you would do?

This guy has no business working for Amazon:

“Best regards,
Amazon Game Studios”

[Meireles]

Shouldn’t you have posted in the support section instead?

In regards to the issue itself: AGS needs to seriously step up their customer support game.

[Thomas_Pendragon]

I feel like it needs to be in feedback, relative to the customer service. I do have an update. I actually, due to my amazon prime business account and amazon author position, was able to reach out to a higher level and they told me the first customer support person lied to me about solving the problem. They, of course, didnt use the word “lie.” They said he was mistaken. here is a snip from the followup email.

[Thomas_Pendragon]

Interesting. My initial post had the name of the Amazon employee who sent me the email and said 24-48 hours and they went in and erased the guy’s name from my post. Typical. No accountability whatsoever. Just a “cover our ass” mentality.

[Thomas_Pendragon]

Post 7 gig patch, still not fucking fixed.

[Krigt]

If you really want to expose him, deal with Amazon, not random ppl on the internet that don’t have the reputation to be patient, fair, or just nice to the other.

Ofc they would erase the name ! Won’t you be mad if I expose you on online forum for a problem that concerns you and I ?

[Thomas_Pendragon]

No. This is his job. This is also the forum for his job. This is not youtube or facebook. This is not akin to doxing someone and taking it to Reddit.

[Krigt]

Then, Amazon can expose you here ?

[Thomas_Pendragon]

Are you stupid or something? I didnt fuck up. I dont work here.

Here is the original LIE email.