Can i move greetings season pass reward from alt to main? My main is bugged with no gear bug and I have recived reward on wrong char.
Move it please from
SrogiWicio / Artemis → SirWicio / Abaton
Hi @SirWicio,
I’m really sorry to hear about the situation with the reward in the wrong character. Unfortunately at this point there is nothing that we can do to move or transfer the rewards to a different character, however, due to your case I’m going to ask you to kindly contact our colleagues in Customer support to submit a ticket:
Please explain them your situation clearly and make sure to have the dxdiag ready in case they ask for it:
Instructions for generating a DXdiag: Open and run DxDiag.exe - Microsoft Support.
The team in charge will make an in-depth research to find a resolution to this ASAP and see if there is somthing can be done.
If there is any other question we can help it will be a pleasure,
Best regards.
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