DISCLAIMER:I am writing this post in place of a friend who does not use the forums. I can however connect him to anyone if they need to hear from him directly.
A long time ago, my friend transferred his 2nd character (Dug) to EU (region) from US East (region) to test the waters and see how bad the ping was. After a short while he discovered the ping was unplayable for him since he played musket and decided to transfer it back to US (east).
However he cannot select the US East region as it greys out and says this:
I am sorry to know about the issue your friend is facing while transferring the character to US East. Thanks you for explaining the issue and writing down all the troubleshooting that your friend have already tried, This seems to be an account specific issue and hence I would recommend them to contact live support to raise a web ticket and if already raised, the colleagues there will be able to check an update on the ticket and re-assign it with more information (if required).
I am tagging the link containing information about the transfers, for your information-
I am sorry to hear the situation was not solved to your best liking. Can you confirm if an attempt was made to contact support after @Helianthus suggested it and what the answer was if that was the case?
If the issue is still affecting you directly you can bring visibility to this scenario and your feelings by posting in the Feedback section of the forums or you can also submit your valuable feedback In-Game by doing the following:
1- Press “Esc”, select Game Menu, and then Submit Feedback.
2- Provide a description of the feedback, rate your experience, and then select Submit.
@Fenrirskoll - Yes I contacted support 4 months ago and they closed my ticket and just said that the devs are aware. Is there anyway you can get an answer from the devs when this will be fixed? This bug has been around for so long and so many players are stuck in regions because of this. We have all made tickets which don’t lead anywhere.