Server list bug shows I have characters that I don't - Support has not replied to me

Hi, I have a visual bug with my server list that shows I have 2/2 characters on the EU Central server even though I do not. I cannot create a character because of this bug and would really like this fixed so it accurately shows 0/2. I’ve opened a ticket via email and live chat, but support has not responded. I figured I would post here to try and get this fixed for me. My main character is Exegesis on Tritonis US East.

Hello louisonfire! :star:

I am sorry for this inconvenience, i have right now pulled the ticket it is actually under “work in progress” they were actually asking for a picture of that you see but luckily you posted one here so i right away attached it.

Again i am really sorry for the inconvenience.

Thank you for helping!

Posting to keep this thread alive. Still waiting on a fix.


I am sorry for the inconvenience and the time that has passed,

The best way to help you would be contacting support through chat here: New World - Support | Amazon Games

That way we can receive the pertinent information to help you with this.

Be sure to have your game logs ready in case they ask for them:

  • Provide 3 logs from: Users\AppData\Local\AGS\New World\LogBackups
  • DxDiag report: Go to Windows Start search bar and type dxdiag. Click on dxdiag.exe. When green progress bar goes away, select Save All Information and save the file to their desktop.

I hope this helps, feel free to tag me if you need anything else.

You didnt recently delete characters right?

Not recently, no. At launch I created 2 characters there to hold names, then deleted them. Now I can’t create any characters there because it thinks I still have two.

When did you delete them?

They added a timer to character re-creation to deter bots/spammers from repeatedly making replacement characters.

I was wondering if thats affecting you.

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Hello Adanxx!

I thought the same!

But if that was the case they should be seeing a message about it.

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I deleted them months ago, right after launch. I’ve had this issue since then. It’s insane how nobody wants to help. It’s probably a simple fix in the right hands. Sad I can’t play on the server I want.

Actually blown away how this is happening in live chat right now.

Replying so the thread doesn’t close. Issue still not resolved.

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